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Concessionary bus pass

Concessionary bus pass for older and disabled persons

Lost or damaged bus pass

There is currently a charge of £10 to replace a lost or damaged Wiltshire Concessionary bus pass.

A payment can be made over the telephone if you have a valid debit or credit card. Please telephone 0300 456 0100 then pick option 4.

Alternatively you can send a cheque or postal order for £10, made payable to Wiltshire Council, with a covering letter confirming your full name, date of birth and full postal address including post code, to the address on the right of this page.

Once payment is received the replacement pass will be sent direct from the printers. This can take up to 10 working days.

The concessionary pass

The concessionary pass

If you are eligible due to age or  qualifying disability, a concessionary travel pass entitles you to free off-peak travel on local services (from 9:30am to 11pm) Monday to Friday, all day at weekends and Bank Holidays.  

If you move contact the concessionary bus pass team as soon as possible.

If you are eligible to the concessionary bus pass due to age the pass will be renewed automatically.  You can use it immediately.  Some people will receive a renewal form prior to the renewal date requesting further information or qualifying evidence of disability.

If you have not heard from us by seven working days before the expiry date of your existing pass then contact us. See contact details.

If you have not received a renewed or replacement pass and notified the concessionary bus team, within 3 months, there will be a charge of £10 for a replacement pass to be issued. If you inform us within 3 months of the renewal or replacement date, Wiltshire Council will issue a replacement concessionary bus pass free of charge. We are unable to issue replacement Wiltshire Taxi Vouchers. 

  • Permanent resident of Wiltshire and
  • Who have reached the qualifying age or
  • Qualifies because of their disability, see below
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  • If you were born on or before 5 April 1950 your qualifying age is 60
  • If you were born after 5 April 1950 the qualifying age for a concessionary bus pass in England, for both men and women, will be linked to the state pensionable age for a women with that date of birth
  • The state pensionable age for men and women will have harmonised at 65 by 2020

Beyond 2020 the age of eligibility for concessionary travel will continue to increase in line with any future changes to the state pension age.

Calculate the date of your state pension age

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You qualify if you are within one of the seven categories listed in the Transport Act 2000, as shown below:

  • Blind or partially sighted
  • Profoundly or severely deaf
  • Without speech
  • Has a disability, or has suffered an injury, that has a substantial or long-term effect on their ability to walk
  • Does not have arms or has long-term loss of use of both arms
  • Has a significant learning disability, that is, a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
  • Would, if they applied for the grant of a licence to drive a motor vehicle under Part 3 of the Road Traffic Act 1988 have their application refused on the grounds of medical fitness. Examples of those who are currently barred are people with epilepsy, severe mental disorder and liability to sudden attacks of giddiness or fainting. This does not include those who have had their license refused/revoked through the misuse of alcohol or drugs

The disability should be permanent or have lasted at least 12 months, be likely to last 12 months or be likely to recur, and should have a substantial effect on the person's ability to carry out normal day-to-day activities.

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The scheme offers three options for getting help with the cost of transport, which will differ depending on your eligibility. You can only choose ONE option.

Option 1 – bus pass
The bus pass provides the pass holder with free off peak travel on local bus services anywhere in England between the hours of 9.30am and 11pm Monday to Friday and all day at weekends and bank holidays. Additionally in Wiltshire it gives free travel on buses after 11pm, where these operate. Also on certain infrequent bus services it can be used from an earlier time than 9.30am - see the document at the bottom of this page entitled "Concessionary fares exemption".

It can be used on all Connect2Wiltshire services and will give either free travel or a cheaper fare, depending on the service. Ask for details when you book (08456 525 255). It can also be used on the Salisbury Park and Ride buses.

The bus pass does not cover long distance coach services like National Express and in Swindon it only provides free off peak free travel as in other parts of England.

Option 2 – bus pass plus companion
This is only issued where a person cannot travel unaided due to a disability. It offers the holder the same free national travel as the bus pass but in addition it allows a companion to travel with the pass holder free of charge in Wiltshire and some adjoining authorities with whom we have a reciprocal agreement. Currently these are Swindon, Bath & North East Somerset, Bristol, North Somerset, Dorset (not including Bournemouth and Poole), Hampshire, Somerset and South Gloucestershire.
See below for required qualifying evidence for this pass.

Option 3 – taxi vouchers
As an alternative to the Wiltshire Bus Pass, Taxi vouchers are available to those who qualify as they use a wheelchair for most of their day-to-day activities and expect this to continue permanently. By signing the "declaration for taxi voucher applicants only" on side one of the application form, you will give up your right to a concessionary bus pass until the following 31 March.

The value of the taxi vouchers issued for a full year is £40.  The vouchers will be posted to you for use from 01 April.

On first application a reduced value of vouchers will be issued for the part year as follows:

  • 01 April to 30 June - £40
  • 01 July to 30 September - £30
  • 01 October to 31 December - £20
  • 01 January to 31 January - £10
  • No taxi vouchers are issued between 01 February and 31 March
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Download the travel concession application form available at the bottom of this page, alternatively, application forms are available at Wiltshire council offices.

Applications can be posted to us at the contact address on the application form or handed in at Wiltshire council offices. However we receive your application, your pass or vouchers will be posted to you. 

Don’t forget, with the application form you must include one copy of evidence for each date of birth and residence as well as a copy of your qualifying evidence of disability if applicable, and a recent colour passport-style photograph. Write your name and date of birth on the back of the photograph. See below for more details.

What must I include with my application form?
1. All applicants must include a recent colour passport style photograph with your name and date of birth clearly written on the back in block capitals.

2. All applicants must include evidence of permanent residence in Wiltshire; we will accept a current copy of one of the following:

  • Wiltshire council tax bill
  • Electoral registration
  • Mooring licence
  • TV licence
  • Landline phone bill
  • UK driving licence (a driving licence can only be used as evidence as proof of age OR proof of residence, not both)

3. All applicants must include evidence of age. We will accept a photocopy of one of the following:

  • Recent state pension entitlement letter
  • Passport
  • Birth certificate
  • UK Driving licence (a driving licence can only be used as evidence of proof of age OR proof of residence, not both)

4. If you are applying for the Wiltshire bus pass because of disability you must include recent evidence of disability. We will accept a copy of one of the following:

  • Recent disability living allowance letter showing the mobility component and eligibility dates, dated no more than 12 months prior
  • Recent personal independence payment (PIP) award letter showing a score of eight points or more from the moving around activity or communicating verbally activity, dated no more than 12 months prior
  • Recent war pensioner's mobility supplement award letter, dated no more than 12 months prior
  • A recent letter from the service personnel and veterans agency stating that you have been certified to have “a permanent and substantial disability which causes inability to walk or very considerable difficulty in walking”
  • A copy of your blue badge (showing serial number, expiry date and photograph)
  • A copy of your latest audio graph showing your hearing reaches 70 + dBHL
  • A copy of your certificate of visual impairment (CVI) showing you are registered as sight impaired (partially sighted)
  • Current evidence from the DVLA that your UK driving licence has recently been refused or revoked on grounds of medical fitness dated no more than 12 months priors. This does not include those who have had their licence refused/revoked through misuse of alcohol or drugs

It is likely that the majority of service personnel and veterans who have received compensation for an injury in tariffs 1 – 8 of the armed forces compensation scheme (AFCS) will be eligible for a Wiltshire bus pass because of their disability. Send a copy of your “reason for decision” letter from the Service Personnel and Veterans Agency so that we can assess your eligibility.

If you are unable to provide evidence as above we may consider an explanation of how you qualify under the seven categories mentioned previously from a doctor, consultant or other qualified health professional. This must be on the relevant official headed paper and signed by the qualified health professional in support of your application. Contact the concessionary fares team to discuss what is appropriate before obtaining such a letter.

5. If you are applying for the Wiltshire bus pass plus companion you must include evidence of disability as explained above.

The evidence of disability, dated no more than 12 months prior, must show one of the following:

  • DLA higher rate mobility component and eligibility dates
  • PIP score of 12 points in the moving around activity, or 8 points and above in the communicating verbally activity
  • A copy of your certificate of visual impairment (CVI) showing you are registered as severely sight impaired (blind).
  • PIP score of 12 points in the planning and following journeys activity in addition to separate evidence that you are eligible for a bus pass as per paragraph 4 above
  • A copy of your latest audio graph showing your hearing reaches 95+dBHL

If you are unable to provide evidence of the above we may consider a letter of explanation from a consultant, doctor or other qualified health professional of why you are unable to travel on the bus unaided. This must be on official headed paper signed by the qualified health professional in support of your application. Contact  the concessionary fares team to discuss what is appropriate before obtaining such a letter.

6. If you are applying for taxi vouchers you must sign the declaration headed “for taxi voucher applicants only."

7. There is a fee of £10 to replace a lost or damaged bus pass.  Please contact Wiltshire Council for more information.

8. A charge of £10 is required to issue a NEW bus pass if you change your name and/or you wish to update your photograph during the life of your current pass.  However this is free if you inform us one month before the expiry date of your current bus pass.  The renewed bus pass will show the new details.

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If you lose your bus pass and can’t find it again we can provide a replacement. The pass reported lost will be invalidated so it cannot be used if found. To report your lost pass, call us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk. There is a non-refundable charge of £10 for a replacement bus pass when the original is lost or damaged. If your pass is stolen, this charge will be waived when a crime reference number is provided.

Lost, stolen or damaged taxi vouchers will not be replaced.

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We only supply passes to permanent residents of Wiltshire. If you move somewhere outside Wiltshire you will need to make a new application to the council for your new address. When you have received your new concessionary bus pass send the Wiltshire pass back to us (address on the back of the pass) or contact us direct. Your old Wiltshire pass will be invalidated so that it can no longer be used.

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Your bus pass provides you with free off-peak travel on local bus services anywhere in England between the hours of 9.30am and 11pm Monday to Friday and all day at weekends and bank holidays. There are also a limited number of morning buses where you can travel free before 9.30am because the services operate infrequently, a list of these are available to download at the bottom of this page, entitled "Concessionary fare exemption".

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Last updated: 27 February 2018 | Last reviewed: 27 February 2018