We enforce and advise on legislation designed to protect the consumer from dishonest traders. This assists the vast majority of reputable companies by ensuring fair trading methods for everyone.
For Wiltshire based business requiring advice on regulations please e-mail firstname.lastname@example.org, providing your business name and address and brief details of your query. We will respond as soon as possible. If your business requires advice about a customer dispute or a dispute between your business and another business then please call the Helpline on 03454 040506 where you will be given advice on consumer rights and legal requirements for businesses.
We are unable to respond to consumer queries/requests for advice on this e-mail address and consumers should use the Citizens Advice Service as detailed on the advice to consumer advice link.
Buy with Confidence
If you are a business who offers good customer service and has been operating more than 6 months then you apply online to become part of our Trading Standards approval scheme - Buy with Confidence.