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Systems thinking

This is an experience-based workshop where you will learn the theory and practical application of systems thinking methodology and how to use it in your workplace. Some of the key learning points are:

  • The interdependence of teams, their processes and systems of work
  • Who is the customer and what matters to them?
  • How well do you meet your customers' expectations?
  • Using information and data to improve your customers' experiences
  • What motivates people
  • The impact a non-customer focused approach has on organisational behaviours and culture

The aim of the course is to make systems thinking accessible and fun for all, providing delegates with the knowledge, confidence and tools they need to carry out system improvement reviews in their own workplace.

"A rigorous step-by-step guide, combining theory, illustrated with case studies and evidence, with practice through a brilliant simulation exercise."


The course is particularly helpful for managers, and people working on continuous improvement and performance management projects, but it's beneficial to anybody in understanding how their work could be more efficient and customer focused.


3 days.


This course is run in Potterne, Wiltshire on a regular basis. Bespoke courses can be offered in one of our Wiltshire venues or at a venue you own or book. Our bespoke training offer is focused in the South of England.


An individual booking on an open course is £500 plus VAT per person. A bespoke course for 24 delegates is £10,000 plus VAT and reasonable expenses depending on the venue arrangements and location. For further information about bespoke courses and partner agency discounts contact us.


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Last updated: 25 July 2017 | Last reviewed: 25 July 2017