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Supporting Salisbury

Business as usual in #Salisbury #LoveSalisbury

Watch Thursday's community recovery meeting

Recovery programme updates

Work to replace the cordon around The Maltings, The Mill Public House, Zizzi, and Riverside House with hoardings will start at 19:00 on 19 April. Work will continue overnight, and we will do everything we can to minimise disruption and inconvenience for people living and working in the area. 

Vehicle and pedestrian access may be temporarily affected as this work is carried out. This is essential work that will allow the decontamination work to be carried out safely and thoroughly. Safety remains paramount. The city is safe outside of the cordoned sites and a police presence will continue in the area. 

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There is a multi-agency approach to delivering the clean-up, and specially trained personnel will be undertaking further assessments at the sites. Each site has unique challenges, and as this is methodical work it will take some months, though some sites will be released sooner once they are deemed to be safe.

Safety of the public is, of course, paramount, but the risk to health is low, and the city is safe outside of the cordoned sites. A police presence in the city will continue around the cordoned sites.

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Salisbury's Bourne Hill offices (the new extension), home to Wiltshire Council services, and the police station, will close to staff and public from Friday 20 April for up to eight weeks as part of the announced decontamination plans. Read more.

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A small cordoned area of London Road cemetery was the first area to be reopened to the public (on Tuesday 17 April) after extensive investigations and testing established that it was not contaminated.

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As part of the incident investigation, a play area on Christie Miller Road was cordoned off. This was a routine part of the investigation which is now complete, so the cordon is being removed and the play area is now accessible. 

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Retail footfall for the month of March in Salisbury is down 17.1%, compared with a drop of 8.6% nationally. It is estimated that there may be a drop of up to 40% in bookings from international visitors and tour operators in the city, but we are working hard with partners to market the city in the long term to make sure that it continues to be a destination of choice for visitors.

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Swindon and Wiltshire Local Enterprise Partnership has set up a Hardship Fund of up to £100,000, and this has been matched by the Department for Business, Energy & Industrial Strategy (BEIS), available for business support.

Rate relief funding is available as part of the £1m from central government; while £270,000 is available to support tourism - £200,000 from central government and £70,000 from Wiltshire Council.

For more information, see the 'advice for businesses' section below. 


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Message from Baroness Jane Scott

Dear resident,


It has been just over a month since the incident when Sergei and Yulia Skripal were poisoned in the city centre. This reckless act put the lives of innocent people at risk, including Detective Sargent Nick Bailey – who thankfully is now at home with his family.

The incident has highlighted the strength of the local community and how it has come together in this extraordinary and difficult circumstance. I would like to say a heartfelt thank you for your continued support and resilience and to particularly acknowledge those of you who have been helping the police and offering support whilst they carry out their investigation.

Wiltshire Council, working with the local community and local and national agencies, is doing all it can to help the city to recover from happened and return to normal.

We will be holding regular meetings to keep you updated on how the recovery work is progressing, and to provide an opportunity for you to ask any questions that you may have. The next community meeting that will focus on the recovery work that’s underway will take place on Wednesday 11 April, 6-8pm at City Hall in Salisbury. You are very welcome to attend and please let your neighbours, friends or colleagues know about the meeting as we want the invitation extended as widely as possible.

If you are unable to attend the community meeting; up to date information or advice, is also available on the dedicated webpages at www.wiltshire.gov.uk/salisbury.

The health and wellbeing of the whole community is the absolute priority and we have been assured by the Government department Defra that Salisbury is safe for residents and visitors outside the areas cordoned off by the police. Public Health England’s risk assessment remains that the overall risk to the general public from this incident is low. A few areas in the city centre will remain cordoned off while work is undertaken by a number of agencies and experts to decontaminate and remediate these sites to ensure that the clean-up operation is thorough.

Wiltshire Council and private car park operators have implemented free car parking in the city centre car parks and the five park and ride sites to encourage you to visit and shop and enjoy the range of activities, events and entertainment that’s available.

With your continued support the city of Salisbury will recover and go from strength to strength.


Baroness Jane Scott OBE, Leader Wiltshire Council

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Information for visitors

The city is a vibrant destination for tourists and residents, and it offers a wealth of cultural activity and shopping facilities – almost all of which are open for business.

Police cordons remain in place in the areas which are of specific interest as part of the ongoing investigation. Please do not be alarmed by cordons in place – it does not mean there is any threat to public health, or that the area is contaminated. 

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This is an extremely rare incident and a highly unusual set of circumstances – Salisbury is, and remains, one of the safest cities in the country. The risk to the general public is low. Read the latest advice from the Chief Medical Officer and Public Health England.

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All Wiltshire Council car parks are free in Salisbury from Saturday 24 March 2018 until further notice. Signs promoting free parking will be installed in all Wiltshire Council operated car parks. Parking is also free at Old George Mall.

You will not need to get a ticket for your parking, but be aware that if you are using a short stay car park, you will still have a maximum stay of 3 hours of free parking, so the spaces can be used by as many people as possible.

The car parks offering free parking are:

  • Brown Street East - Maximum stay 3 hours
  • Brown Street West - Maximum stay 3 hours
  • Central - Maximum stay all day
  • Central - Maximum stay 3 hours
  • College Street - Maximum stay all day
  • Culver Street - Maximum stay all day
  • Five Rivers Leisure Centre - Maximum stay 3 hours
  • Lush House - Maximum stay 3 hours
  • Maltings - Maximum stay 3 hours
  • Millstream - Maximum stay all day
  • Salt Lane - Maximum stay 3 hours
  • Southampton Road - Maximum stay all day

Find a car park in Salisbury

Parking tickets issued in Salisbury on Thursday 22 and Friday 23 March

If you were issued with a penalty charge notice in a Salisbury car park on Thursday 22 or Friday 23 March 2018 for not paying the appropriate parking charge, we will be cancelling these. Any penalty charge notices issued for other offences will remain valid, so please follow the instructions on the reverse of the notice. Please contact the parking team at parking@wiltshire.gov.uk or call 01249 706131, where further advice can be given.

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All five Salisbury park and ride sites are free until further notice. 

The five sites are:

  • Wilton, SP2 0BT
  • Beehive, SP4 6BT
  • London Road, SP1 3HP
  • Petersfinger, SP5 3BZ
  • Britford, SP5 4 DS

Please note that the park and ride is free if boarding from park and ride sites only. If you are boarding elsewhere along the park and ride bus routes, standard fares will apply.

See the full park and ride timetables

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Information for residents

The city is a vibrant destination for tourists and residents, and it offers a wealth of cultural activity and shopping facilities – almost all of which are open for business.

Police cordons remain in place in the areas which are of specific interest as part of the ongoing investigation. Please do not be alarmed by cordons in place – it does not mean there is any threat to public health, or that the area is contaminated. 

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This is an extremely rare incident and a highly unusual set of circumstances – Salisbury is, and remains, one of the safest cities in the country. The risk to the general public is low. Read the latest advice from the Chief Medical Officer and Public Health England.

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Background

You will be aware of recent events in the Salisbury area involving a nerve agent which has led to three people being admitted to hospital. We understand you may be concerned about possible health risks and this leaflet is designed to provide you with advice. 

This precautionary advice is for those who visited The Mill pub in Salisbury between 13:30 hours on Sunday 4 March and closing time at 23:10 hours on Monday 5 March 2018 or the nearby Zizzi restaurant between 13:30 hours on Sunday 4 March and closing time at 21:00 hours on Monday 5 March 2018.

Risk to public health

Based on current evidence, the risk to the general public from this substance has not changed and remains low.

While there is no immediate health risk to anyone who may have been in either of these locations, it is possible, but unlikely, that any of the substance which has come into contact with clothing or belongings could still be present in minute amounts and therefore contaminate your skin. Over time, repeated skin contact with contaminated items may pose a small risk to health. This risk can be removed by taking the actions we are explaining in this leaflet.

You do not need to seek advice from a health professional unless you are experiencing symptoms.

We advise you take the following action

If you visited either of the two locations within the specified time frame or have been directly contacted by Public Health England, you should:

  • Wash the clothing that you were wearing in an ordinary washing machine using your regular detergent at the temperature recommended for the clothing
  • Wipe personal items such as phones, handbags and other electronic items with cleansing or baby wipes and dispose of the wipes in the bin (ordinary domestic waste disposal)
  • If your items are dry-clean only, you should keep them double-bagged and securely fastened and arrange to have them collected by the council. Collection should be arranged by emailing collect@wiltshire.gov.uk and a form for collection will be sent to you. If you are unable to send an email, please send a letter to: Collections Westwood Room, Wiltshire Council, County Hall, Bythesea Road, Trowbridge, BA14 8JN including your address so we can write back to you. The closing date to request a collection is Sunday 15 April 2018. Your items will be collected from your home address at an agreed time. You will be compensated for any items which are returned.
  • None of these actions should damage your washing machine
  • Other items such as jewellery and spectacles which cannot go in the washing machine or be cleaned with baby wipes, should be hand washed with warm water and detergent and then rinsed with clean cold water

Please thoroughly wash your hands with soap and water after cleaning any items.

This precautionary advice is only for the clothes worn or items carried when you may have been in contact with the substance. It does not apply to the belongings or clothes of others that you may have come into contact with later – these items do not need to be cleaned.

Q&A

  1. What should I do with the cloths and screen wipes used to clean any items?

Place them in a plastic bag and put in the household bin (ordinary domestic waste). 

  1. I don’t own a washing machine can I use a launderette?

Yes.

  1. What should I do with my shoes?

Shoes can initially be wiped clean with a damp cloth and subsequently dried or polished as normal. The cloth should be disposed of in a plastic bag in the household bin (ordinary domestic waste).

  1. What should I do if I live in the same household as someone who was at the Zizzi restaurant or Mill pub

These actions are only advised for individuals who were in Zizzi restaurant or The Mill Pub within the specified timeframes. The advice relates only to clothes they had on and the personal items they were carrying during the visit. The advice does not apply to members of the same household who did not visit in person, or their belongings.

  1. Should I clean the whole house?

No, additional specific cleaning is necessary only for clothes you were wearing or items you had with you when you visited Zizzi restaurant or The Mill pub within the specified timeframe.

  1. What if I want to destroy my items?

It should not be necessary to destroy items, the cleaning procedures outlined above should be sufficient to remove any substances. However, if you do wish to destroy your items, place them in two plastic bags tied at the top and dispose of them in the household bin.

  1. Can I use my washing machine again afterwards?

Yes, your washing machine should be safe to use

  1. Why are you only telling me this now?

We publish advice on a continuous basis as soon as new information arises from the investigation. Our initial advice on clothing other than dry-clean only was provided on Sunday 11 March. All available evidence regarding this substance has now been reviewed by scientists across government to ensure members of the public are provided with the safest but also most practical advice. All those with dry-clean only clothes have already been advised how to safely store their items and so they should not pose any immediate risk. This is a highly precautionary approach to address any possible future risks.

  1. Will I be compensated for dry-clean only items that are collected?

Yes. With your collection form you will receive information on compensation, this can be returned with your collection form. 

  1. Can I dispose of dry-clean only items myself or burn them?

No, you should follow the advice provided and arrange to have them collected and safely disposed of

  1. Where will the items be disposed by the council?

They will be disposed of safely

  1. What if I have already taken the items to the dry cleaner?

There is no immediate risk to health from these items but they should not be dry-cleaned if this can be avoided. Contact your dry cleaners to retrieve the items before dry-cleaning if possible. If you retrieve them, or if they have already been cleaned, collect them, double bag them and dispose of safely as above

  1. Can I wash the clothes myself at home?

If you have dry-clean only clothes in your home, please contact the council who will collect them from your home and dispose of them.

  1. Why isn’t dry-cleaning safe?

The safest way to remove any trace contamination is by using soap or detergent and water. As this isn’t possible for dry-clean only clothing, we are arranging for this to be collected to ensure we have removed all traces of the substance.

  1. I am a dry cleaner, are any risks posed to me?

There are no risks posed to drycleaners as long as the advice given above is followed.

  1. I don’t live in Wiltshire but am affected, will I be compensated and how do I arrange for my items to be collected?

If you live outside of the Wiltshire area please email collect@wiltshire.gov.uk or send a letter to: Collections Westwood Room, Wiltshire Council, County Hall, Bythesea Road, Trowbridge, BA14 8JN including your address and we will contact you to inform you of the process for dealing with items.

  1. What is the process for collection?

Please email collect@wiltshire.gov.uk or send a letter to: Collections Westwood Room, Wiltshire Council, County Hall, Bythesea Road, Trowbridge, BA14 8JN including your address and a form for collection will be sent to you. The closing date to request a collection is Sunday 15 April 2018. Your items will be collected from your home address at an agreed time.

Get the latest updates from Public Health England

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All Wiltshire Council car parks are free in Salisbury from Saturday 24 March 2018 until further notice. Signs promoting free parking will be installed in all Wiltshire Council operated car parks. Parking is also free at Old George Mall.

You will not need to get a ticket for your parking, but be aware that if you are using a short stay car park, you will still have a maximum stay of 3 hours of free parking, so the spaces can be used by as many people as possible.

The car parks offering free parking are:

  • Brown Street East - Maximum stay 3 hours
  • Brown Street West - Maximum stay 3 hours
  • Central - Maximum stay all day
  • Central - Maximum stay 3 hours
  • College Street - Maximum stay all day
  • Culver Street - Maximum stay all day
  • Five Rivers Leisure Centre - Maximum stay 3 hours
  • Lush House - Maximum stay 3 hours
  • Maltings - Maximum stay 3 hours
  • Millstream - Maximum stay all day
  • Salt Lane - Maximum stay 3 hours
  • Southampton Road - Maximum stay all day

Find a car park in Salisbury

Parking tickets issued in Salisbury on Thursday 22 and Friday 23 March

If you were issued with a penalty charge notice in a Salisbury car park on Thursday 22 or Friday 23 March 2018 for not paying the appropriate parking charge, we will be cancelling these. Any penalty charge notices issued for other offences will remain valid, so please follow the instructions on the reverse of the notice. Please contact the parking team at parking@wiltshire.gov.uk or call 01249 706131, where further advice can be given.

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If you have a parking season ticket, you can still park for free during the free parking period. So that you are not inconvenienced, any existing period of time that remained on your season ticket after the 23 March 2018 will continue once the parking charges are back in place (check this webpage and Twitter for updates).

If, however, you do wish to cancel your season ticket and require a refund, please confirm this via email to parking@wiltshire.gov.uk and a refund will be arranged. As stated in the terms and conditions of your season ticket there, will be an administration charge of £10 for this service.


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Salisbury is a great place to visit and there’s lots to enjoy in the city. For a comprehensive list of events in Salisbury, see Salisbury City Council. Click on the links below to find out more about the events, attractions and activities on offer throughout the city.

City Hall

Get active and stay active in Salisbury

Visit Wiltshire

Spire FM

Salisbury Cathedral

Salisbury Playhouse

Salisbury Arts Centre

Salisbury Museum

Raring2go

Old George Mall

Cross Keys Arcade

Odeon Salisbury

Salisbury gig guide

Destination Salisbury

Mompesson House

Salisbury Library

Young Gallery Salisbury

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Information for businesses

We are working with local businesses to help them access support and financial assistance, including insurance claims and business rates relief.

If you own a business and are concerned about the impact the situation in Salisbury has had, call the Swindon and Wiltshire Growth Hub on 01225 402096. The lines are manned 9am-5pm, Monday to Friday, by members of staff who can provide advice and links to a wide range of support. Visit the Swindon and Wiltshire Growth Hub.

You can also call The Enterprise Network Centre in Salisbury (Salt Lane) on 01722 567345. The Enterprise Network Centre will also operate as a drop-in centre for businesses with any queries or concerns and will be open and manned from 9am-5pm, Monday to Saturday.

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Wiltshire Council will not charge business rates to the eight businesses that have been unable to open under the heading of “occupation prohibited by law”, with effect from 5 March 2018.

If you have a specific query about business rates and/or hardship rate relief, please call 01722 434401 for advice, or email businessrates@wiltshire.gov.uk. Your call will go directly to an experienced business rates advisor, who understands the Salisbury issue.

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Wiltshire Council is committing £10,000 to a business support fund and the Swindon and Wiltshire Local Enterprise Partnership is committing up to £100,000. Both organisations will be in discussion with other bodies to extend this fund if possible.

The team is currently putting together a simple application and eligibility process. Full details will be available on this page.

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Wiltshire Council is offering a free advice clinic to Salisbury businesses through our partner, Inspire, the Chamber of Commerce organisation for Wiltshire.

A business adviser will be available at our Enterprise Centre at 1 Salt Lane on a drop-in basis to help with any business issues you may have, including marketing, sales, access to finance including cash flow, tax advice, leadership mentoring and more.

You can just drop in or book ahead by calling 01225 355553 and asking for Jade Simons.

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Salisbury is a vibrant city with great community spirit. Shops and restaurants are open and visitors are welcome.


Last updated: 20 April 2018 | Last reviewed: 20 April 2018