Exit Accessibility View

Privacy notice

This policy covers the treatment of personally identifiable information that Wiltshire Council collects when you are using the Wiltshire Council website, when you email us, or when you complete and submit an online form via our website.

Wiltshire Council is registered as a data controller with the Information Commissioner's Office. Full details of the registration are available at ICO register of data controllers. We can be contacted by phone, in person or in writing.

The Council's Data Protection Officer may be contacted by email at this address dataprotection@wiltshire.gov.uk

What this Notice Covers

This policy covers the treatment of personallyidentifiable information that Wiltshire Council collects when you are using theWiltshire Council website, when you email us, or when you complete and submitan online form via our website.

Wiltshire Council holds and processes personaldata in accordance with all current legislation relating to data protection andcomplies with the General Data Protection Regulation 2016.

The council also automatically receives andrecords information on server logs from your browser including your IP addressand the page you requested.

The council uses the information for:

  • Fulfilling your request for information or services
  • As input to improving our site
  • To inform you about improvements to our site

Information collection and use

You can visit our site and use many of theservices without telling us who you are or giving us any personallyidentifiable information.


The councilcollects, holds and uses personal data to allow it to provide services onbehalf of the citizens of Wiltshire. These services include, among others,providing schools and educational facilities within the county; providing careand support for vulnerable individuals and their families; maintaining andimproving the environment of the county and protecting the citizens generally.

Find out moreinformation about what personal data is from the Information Commissioner. Essentially it is information which relates to or canidentify a living individual.

The councilrecognises that this information is important to the citizens and that it isresponsible to the citizens for the information it holds about them. As such,it takes seriously its responsibilities to ensure that any personal informationit collects and uses is done so proportionately, correctly and safely.

As a localauthority, Wiltshire Council collects, holds and processes a considerableamount of information, including personal information about the citizens itserves, to allow it to provide services effectively.

Changes to this Privacy Policy

Wiltshire Council will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law. If there are substantial changes to this statement or in how Wiltshire Council will use your personal information, we will advertise the updated notice both on the front page of the Wiltshire Council web site and in council offices.

Wiltshire Council encourages you to periodically visit the council's website to review this notice and to be informed of how Wiltshire Council is protecting your information.

Please see the respective service's websites for any additional specific privacy policies which may apply to discrete business areas.

Further Information

At all times, Wiltshire Council will comply with the legal requirements set out by the General Data Protection Regulation 2016 in relation to the collection, holding and processing of your personal data.

If you would like to know more or have any concerns about how your information is being processed please contact the Information Governance Team
If you requiregeneral information about the GDPR, information is available from the Information Commissioner.

Your rights are set out in in Articles 13 to 22 of the General Data Protection Regulation 2016 and include:

  • The right to access your personal information, to request rectification or erasure of certain personal information and to object to processing in certain circumstances.


  • The right to withdraw any consent you may have given to process your personal information.


  • The right to complain to the Information Commissioner if you feel we are processing your personal information unlawfully.


  • The right to restrict processing activity in certain circumstances.


  • The right to object to certain types of processing activity


You are entitled to apply for personal information recorded about you and/or your child by making a Subject Access Request Article 15 of GDPR.  Please note you can only obtain information which is about yourself (or your child/ren if under the age of 14 when they may have capacity to apply in their own right).

If you wish to make any such application, please write to: Information Governance, Corporate Office, County Hall, Trowbridge BA14 8JN or email to make your request at dataprotection@wiltshire.gov.uk. Please be as specific as you can about the information you seek as this helps us to find it as quickly as possible.

Before providing you with such sensitive information, the Information Governance team will need to see evidence to confirm your identity (this can be by scan or photocopy of a passport or driving licence or birth certificate) and address (similarly by scan/copy of a utility bill or official letter header). Your identity evidence will not be retained after it has been examined.

If you are seeking information from your child(ren)’s records, in addition we will need to see something to prove parental responsibility such as copies of the child(ren)'s birth certificates.

Please do not send original documents to the council offices as we cannot guarantee their safety.


Wiltshire Council will not sell or rent your personally identifiable information to anyone, or use the data for any other purpose incompatible with the purpose for which it was originally collected. 

Wiltshire Council will only share personal information about you when we have a legal basis to do so. We may also use your information in response to subpoenas, court orders or other legal process. We will only hold your information for as long as necessary for these purposes.


Wiltshire Council may use information about your ethnic background, first language, gender, sexual orientation and age (“equalities data”) for the purposes of compiling statistical data about the population of the county at large and the take up council services by various groups, both to assist in complying with our legal obligations and to assist the council in the effective planning and provision of future services.

Such statistical data or statistical analysis will not allow the identification of any specific individual nor will it have any impact on any individual’s entitlement to council services and facilities.

Such equalities data may also be used to allow the council to provide sufficient assistance where required, e.g. to provide translation services or access facilities, e.g. induction hearing loop, where appropriate.


Share this page

Last updated: 24 May 2018 | Last reviewed: 24 May 2018