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How we use your information

Organisations that serve the public hold a lot of information individually about residents, but there is potential to be more joined up to help deliver a better, safer, and more responsive service to the public.

We are working with our partners in the public sector to share more information between us. We call this approach Single View. Our Single View programme aims to encourage more sharing of appropriate information between public sector organisations.

Only the right information will be given to the right people at the right time. Information will not be shared with anyone who should not have access to it.

Joining up the data we hold about you will bring with it a number of benefits. The aspiration is that you will only have to tell your story once instead of having to relay the same information to different organisations. We will be able to access your data in a quicker way, and the information we hold about you will be the most relevant and up-to-date.

We will only ever share your information in a way that is safe and appropriate. Nobody will be able to access your data unless they have a need to do so. We will hold your data securely and it will never be given to a third party without your consent or a legal reason to do so. 

We believe you will receive a much better and safer service from each of the organisations you come into contact with by allowing us to share your information in an appropriate way. Information sharing will be limited to residents living in Wiltshire.

Frequently asked questions

We are working with our partners in the public sector to share more information between us. We call this approach Single View. Our Single View programme aims to encourage more sharing of appropriate information between public sector organisations.

Only the right information will be given to the right people at the right time. Information will not be shared with anyone who should not have access to it.

Adult Care Information Sharing

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The project is a partnership between:

  • Wiltshire Council
  • Great Western Hospitals NHS Foundation Trust
  • Salisbury NHS Foundation Trust
  • Royal United Hospitals Bath NHS Foundation Trust
  • Avon and Wiltshire Mental Health Partnership NHS Trust
  • Wiltshire Clinical Commissioning Group
  • Dorset and Wiltshire Fire and Rescue Service
  • South Western Ambulance Service
  • Wiltshire Police
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Sharing information will enable residents to have to tell their story once rather than repeating the same information to a number of different organisations.

Information sharing will enable Wiltshire Council and other public services in Wiltshire to improve the experience of residents by gaining a better understanding of their needs. It will reduce duplication and improve safeguarding decision-making at the point of referral or contact, quickly identify those most at risk, and offer long-term efficiencies for all partner agencies. It will significantly improve the experience residents have of public services in Wiltshire.

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Personal information is any information about an individual from which the individual can be identified, i.e. name, address, date of birth, photograph, video image, payroll number, etc. Personal information also includes any written opinions about the individual. 

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Mandatory security requirements have been set and met by each partner to this agreement. These meet or exceed industry standards and are based on the minimum standards for the health service.

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Our Single View programme aims to encourage more sharing of appropriate information between public sector organisations.

Vision statement

We are committed to improving the quality of life in the communities we serve. We will focus on the individual by working in partnership to provide a joined up view of the customer. We will use our technology to personalise our services and connect in new ways with the people of Wiltshire. Reducing customer frustration and improving services by joining data together to provide a cohesive service for everyone is a priority.

Wiltshire Council and local public sector partners sign the single view agreement
Last updated: 21 November 2017 | Last reviewed: 21 November 2017