Resident involvement

You can find information about the help available with the rising cost of living on the Wiltshire Council Website at: Supporting you through the rising cost of living.

The Challenge and Change group are a group of residents (tenants and leaseholders) and independents that work together to help improve services for council housing tenants and leaseholders. This is a part of co-regulation, which means housing services self-regulate subject to challenge and scrutiny from its residents.

It may be you have a couple of hours a week to spare, or can only help with a one-off focus group, but all are welcome to join. Tasks vary from consultations, project work and mystery shopping. Fantastic training is available, along with the chance to make new friends and be involved in your housing service.

Further information can be found on the Challenge and Change Group page.

Or, for a quick and friendly chat, contact Ian Seeckts at 01722 434353 or email Ian.Seeckts@wiltshire.gov.uk (opens new window).

Better Homes, Better Lives is our monthly email newsletter to bring you all the latest news from your landlord, and what we are doing for our customers. There will also be information on upcoming events, help and advice and free competitions. 

These will be supported by the housing magazine, Housing Matters, which will still be printed and sent to tenants by mail annually in the summer.

You can read previous issues of the Housing Matters magazine and our monthly newsletter, Better Homes, Better Lives, on our website where you can view and download the new digital format. 

If you would like to know more, please contact the Resident Engagement team on 0300 456 0117 option 5 or email Tenantparticipation@wiltshire.gov.uk (opens new window).

Our Housing Energy Efficiency Programme (HEEP) is looking at energy efficiency improvements to low Energy Performance Certificate (EPC) homes, which will help to reduce carbon emissions and create energy savings supporting the Councils commitment to be carbon neutral. The HEEP's objective is to get all existing council housing properties up to EPC level B.

More information and the latest updates on the HEEP can be found here on our HEEP page and in our Housing Matters magazine.

We want to hear from you about the HEEP works carried out in your home. We would like to know how the work went, how you feel about the changes and the effect it has had on your home. Please contact us at Tenantparticipation@wiltshire.gov.uk (opens new window) if you are interested in taking part.

Take a look at our short video where you will meet Emily and Paul at their home. They show you some of the work they have had done to make their home more energy efficient and explain how they have benefited from the programme.

Housing Energy Efficiency Programme - Emily and Paul's story (opens new window)

We are delighted to announce the launch of our Healthy Living Programme.

We know that we could all do with some support at times around a healthy lifestyle, and it can be difficult to know where to start. Help is at hand for all our housing customers in this new programme with provision of our brand-new  Healthy Living Guide (PDF) [1MB] (opens new window) .

You may want to boost your fitness levels or have support to quit an unhealthy habit.

You will find all the information you need in the guide to achieve a Healthy Home and Lifestyle. There is plenty of free support out there and we can provide details of recommended services and organisation to help you.

Keeping our home environments organised can become difficult at times, busy lifestyles or feeling overwhelmed can lead to letting things slip, resulting in a home that is not giving you the best that it can. Have you been putting off a spring clean or are you having difficulty keeping on top of your day-to-day housework?

The same can apply to your garden. You may feel that you could be doing more with your garden and need some tips for garden maintenance. Times are tough and growing your own vegetables can help save you money. We are helping residents set up gardening clubs across the county in our communal gardens.

If you would like more information, then don't hesitate to get in-touch with your Resident Engagement Team by email  Tenantparticipation@wiltshire.gov.uk (opens new window) or call 0300 456 0117 option 5.

A residents association is a group of people who live in the same area and work together to represent the views of all residents to help make their community a better place to live. Some groups are set-up to generally protect the interests of the community and improve the local area.

Some examples of the benefits of setting up a group are that it can:

• often achieve more than an individual
• represent the collective views of residents
• provide a voice in planning for the local area
• help improve the quality of life for all members of the community
• represent the views of local people to the council or a landlord
• be recognised as a democratically elected group and have more influence

Some groups are set-up to achieve a specific aim, such as:

• helping to tackle antisocial behaviour or crime
• protesting against planned developments in their area
• raising funds to improve local facilities such as community gardens or play areas

Members of associations find:

• they can develop a community spirit
• individuals enjoy becoming more involved in their community
• they can improve opportunities for people to meet socially
• people get a sense of achievement and pride in a community that they have helped to build

If you would like help in starting up a residents association in your area or to find out more about residents associations already set up, contact the Resident Engagement team. The team will be able to assist you in finding a meeting venue, carry out flyer drops and advertising along with admin support and formalising an association. We have also produced a set of guidelines that can help you get started. There is advice on how to get started, plan and advertise your meetings, run your meetings successfully and how to form a committee with an example constitution and other documents. This pack is available on request from the Resident Engagement team. Contact us by email at Tenantparticipation@wiltshire.gov.uk (opens new window) or via the iHousing Portal (opens new window).

Wiltshire Council Housing are pleased to announce the return of our yearly Small Improvement Bids. This is a great opportunity for your community to be awarded environmental improvement works up to a value of £10,000 to cover the costs of improvements that will benefit you and your neighbours.

Perhaps you want to have new hard standing created to improve car parking, or cut back the trees and bushes around the communal footpaths, or install some seating or picnic benches to improve the communal garden at your block for the benefit of all tenants.

Some successful bids from previous years include:

• communal areas behind a block of flats to be improved and a playhouse for local children to be installed
• Potting sheds, green houses and storage sheds for communal gardens
• improvements to a community garden, providing additional outdoor seating and creating new community spaces for residents to enjoy
• resurfacing a play area and installing a new basketball hoop
• creation of patio areas in a communal garden, installation of new water butts for the gardeners to use, and building new wooden planters

The application process is simple

The process for applications is as follows:

1. residents decide what they would like to be done together as a community - this could be at a meeting, online, or discussed via social media
2. check out the Terms and Conditions on our website to see what we will be looking at for the bid to be successfully considered
3. complete the online form (opens new window) (guidance is available and the Resident Engagement team are on hand to help)
4. a list of names and signatures from all local tenants agreeing and supporting what work they would like done  should be provided
5. inclusion of photos, drawings, and any other relevant information to support the application is optional
6. choose if you would like the work carried out by Wiltshire Council, or if residents will organise the works and use their own contractor (subject to the terms and conditions)
7. fill out all the sections on the form and submit it (ensure you have read all the documentation on this page before submitting it)

Your Resident Engagement officer is on hand to help with any queries or to help with filling out the form. You can even book an online TEAMS meeting for an officer to speak to you and your community about the bid.

Contact us by email at Tenantparticipation@wiltshire.gov.uk (opens new window) or via the iHousing Portal (opens new window).

Small Improvement Bid application form (opens new window) - online application

Small Improvement bids scheme terms and conditions

You can also download a copy of the application form to print and return by post 

Small Improvement Bid - application form for printing (PDF) [171KB] (opens new window)

The inspection date was the 15 December 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Pinewood Way and Pinewood Close, Bemerton Heath, Salisbury.

The number of tenants attending the inspection was 3.

Inspection notes and actions from Wiltshire Council

• Pinewood Way - carpark next to block 1-3. Grassed area has a grey metal post with an old Salisbury District Council sign for no ball games. Remove sign and post and make good ground.
• Pinewood Way - wooden structure on side of property appears to be in a poor state of repair. Neighbourhood Officer to contact resident to repair or remove the structure.
• Pinewood Way - front garden untidy. Furniture and tyres stacked in front garden. Neighbourhood Officer has already written to tenant asking them to maintain the garden. 
• Manhole cover on pavement outside 81 Pinewood Way is standing tall and is a trip hazard to pedestrians. This was reported via the MyWilts App to the Highways Team on reference number: 00137514.
• Road sign damaged at junction of Pinewood Way and Westwood Road. This was reported via MyWilts app to the Highways Team on reference number: 00137512
• Pinewood Close - vehicle on grass showing as SORN - no MOT or Tax. On grass verge outside 53 Pinewood Close. Neighbourhood Officer to investigate and request vehicle removal.
• Pinewood Close - multiple untidy gardens at front of properties. Neighbourhood Officer has contacted residents to clear up garden. 

Repairs requests

• 443532 - Pinewood Way - White meter box in front garden - meter box door is broken and missing. Investigate and rectify    
• 443533 - Pinewood Close - vent hole under front window - vent missing and hole has been blocked with fabric. Investigate and rectify. Repair order created
• 443534 - Pinewood Close - front guttering downpipe - pipe does not go into soak away but has been extended out to the pavement so rain water is draining onto pavement. Investigate and rectify.      
• 443535 - Pinewood Way - side wall of property - brickwork pointing appears to be in poor repair. Inspect to determine if further works are needed.     
• 443536 - Pinewood Way - rear garden wall - pointing on brickwork requires inspection to determine if further repairs are needed.    
• 443537 - Pinewood Close - wooden door on porch at front of property. Wooden door and surround appear to be in poor condition. Investigate and rectify    
• 443539 - Pinewood Way - hole in wall next to property. Wall appears to be part of a shed or outbuilding. Investigate and rectify    
• 443544 - Pinewood Close - carpark/access  between 42 and 43. Weeds growing along access road and hardstanding area need treating and clearing back.     
• 443557 - Pinewood Way - carpark next to block 1-3. Grassed area has a grey metal post with an old Salisbury District Council sign for no ball games. Remove sign and post and make good ground.

The inspection date was the 24 November 2023

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Queensberry Road, Aragon Close, Hudson Road, Darrell Road and Lanes Close, Amesbury.

The number of tenants attending the inspection was 4.

Inspection notes and actions from Wiltshire Council

• Aragon Close - the signage at entrance to alleyway was faded and obscured. This was reported on MyWilts request 00134658
• Darrell Road - road name sign at the junction of Queensberry Road was damaged. This was reported via MyWilts on request 00134657
• Queensberry Road - missing a road name sign at the junction with Holders Road. This was reported via MyWilts on request 00134653
• Aragon Close and Hudson Road footpath had weeds and overgrowth that need to be cleared. This was reported to the Streetscene team to investigate and rectify
• Queensberry Road - in block 22-28 items in communal hallway including empty petrol cans and weedkiller. Neighbourhood Officer will contact all tenants of block to advise on communal area policy and removal of items
• Lanes Close - the hedge alongside a property is overgrown and obstructing adjacent footpath. Neighbourhood Officer will contact tenants to arrange for hedge to be cut back
• Queensberry Road - a garden overgrowing at the front and back of a property. The Neighbourhood Officer will contact tenant to arrange to have it tidied up
• Darrell Road - a sofa in a front garden needs to be removed. The Neighbourhood Officer will contact tenants to arrange clearance
• Hudson Road - overgrown garden hedges are obstructing the pavement. The Neighbourhood Officer to contact tenant and arrange for hedges to be cut
• a number of areas were identified that required additional communal grounds maintenance: 

1. behind 2-12 Hudson Road - Clear weeds and cut back hedges from path along the rear fence line behind the bungalows all the way to the end. Clear car park area around garage of weeds and ensure all hedges cut back
2. car park for 10-20 Queensberry Road - remove weeds from gravel car park area 
3. car park and garages between block 30-36 and 38-44 - Clear car park of weeds, remove self seeded trees and bushes and cut back grass. Entrance to car park, clear mud from brick entrance way. Report on condition of brick sections once mud is cleared
4. remove ivy from tree on Queensberry Road

• fly tipping was identified for removal at: 

1. Hudson Road - fence line next to number 3 - plastic toys, black bag waste and garden waste
2. Queensberry Road - car park between blocks 30-36 and 38-44 - mattress, household items against wall in car park. Large tyre and other items next to and behind garage at back of car park. 

Repairs requests

• 443023 - Aragon Close - rear garden fencing along alleyway beside property is rusting chain link, covered on the property side in corrugated iron. Chain link is forming a snag hazard for pedestrians in the alley. Remove all chain link along the path 
• 443024 - Queensberry Road - block 22-28 - wooden green internal fire door - sticking on frame and not closing properly in stairwell
• 443025 - Queensberry Road - block 22-28 - rear garden - manhole cover in concrete path - concrete around the cover shows signs of cracking and breaking up. Investigate and rectify
• 443026 - Queensberry Road - car park at 10-20 - pot hole forming in gravel at entrance to car park against pavement. Investigate and rectify
• 443027 - Queensberry Road - block 46-52 - rear garden path on Annets Close side of block - Extend fence to run from the pavement to the entrance of the block. Include a gate for tenants access. Map attached to email
• 443028 - Queensberry Road, Amesbury - white plastic meter box at front of property - door is broken off and needs replacing
• 443031 - Queensberry Road - block 30-36 - vent on car park side of block - cover broken. Investigate and rectify
• 443034 - Queensberry Road - block 38-44 - vent cover on side of block missing. Investigate and Rectify
• 443035 - Lanes Close, Amesbury - black UPVC guttering has visible vegetation growing in it. Clean front, rear and porch guttering at property including down pipes
• 553036 - Lanes Close - side of property - two bricks have blown. Front face of bricks has come off. Investigate and determine if further action is required

The inspection date was the 20 October 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered The Poplars and The Elms at Fovant.

The number of tenants attending the inspection was 11.

Inspection notes and actions from Wiltshire Council

• The Poplars - car parking on the street and grass areas. Observed during inspection parking on the grass and on the pavements, causing damage to the grass and kerb stones. Residents report difficulty for vehicles getting in and out, especially the emergency services. Reports of some disagreements and heated discussion between neighbours. Neighbourhood Officer to write to residents reminding them of the need for legal, considerate parking at all times
• The Poplars - untidy front garden - items left in front of property. This was passed to the Neighbourhood Officer to contact tenants for removal
• Car parked on hard standing outside The Poplars - no MOT or Tax. This was passed to the neighbourhood officer to follow up for removal
• The Elms - overgrown garden hedges bordering footpaths and car park. The Neighbourhood Officer will contact residents of these properties to maintain their hedges appropriately
• The Elms - car parking on the street and grass areas. Observed during inspection parking on the grass and on the pavements, causing damage to the grass and kerb stones. Residents report difficulty for vehicles getting in and out, especially the emergency services. Neighbourhood Officer to write to residents reminding them of the need for legal, considerate parking at all times

Repairs requests

• 442038 - The Poplars - all areas of Wiltshire Council Housing hard standing for car parking require correct marking out of bays using appropriate line markings. Two areas at the entrance to the Poplars and at the top of the road identified
• 442040 - Footpath outside 1-3 The Poplars - grass growing in cracks in footpath causing damage and potential trip hazard. Investigate and rectify as required
• 442042 - The Poplars, Fovant - Resident reported black UPVC guttering is leaking from joints to front, back and side of the property. End terrace bungalow - investigate and rectify
• 442043 - The Poplars, Fovant - path for 4-8 - drop off one side of the path is over 5cm and the ground slopes away. Concern from residents with poor mobility. Investigate and rectify if needed
• 442044 - The Poplars, Fovant - black UPVC guttering is blocked and needs clearing front and back of bungalow. Investigate and rectify
• 442046 - The Elms, Fovant - white UPVC guttering blocked to front and rear of property with visible plant growth. Investigate and rectify
• 442047 - The Elms, Fovant - concrete between footpath and front step of property - large cracks and holes. appears to be a void forming underneath. Trip Hazard and possible collapse risk - Investigate and rectify
• 442049 - The Elms, Fovant - Inspect footpaths around properties above car park  are all in poor condition and need inspecting and all trip hazards rectified. Path installed in middle of grass is very steep. All 3 paths to car park do not have dropped kerbs
• 442050 - The Elms, Fovant - Wiltshire Council Housing car park to have correct lines and markings put in for parking bays
• 442067 - The Elms, Fovant - gate to area of overgrown land to the rear of the site, next to the bungalows car park accessed from Sutton Road. Large gate installed by Wilts Council - remove and replace padlock and provide 3x keys to the office
• 442092 - The Elms, Fovant - communal grass outside 3-6 - wooden post and rail fence at the top of the bank along the roadside is in poor condition. Residents have reported posts and rails are loose. Concern about fence falling onto pavement below

Tenants survey comments

• parking has always been an issue, it has got very bad lately. People are very inconsiderate with the way they park , and the large trucks and vans take up double spaces. There is no street lights so when I finish my shift at 3am I am having to park a good distance away from my home and walk in the pitch black , I feel incredibly vulnerable!
• we need more parking as often I can not park near my house and I'm disabled and have a blue badge and can not carry shopping up the hill, we have a lot of grass out the front that council cuts I feel this would be better used as extra parking
• mostly the area is fine apart from the two bungalows at the top of the Cul de sac. There are cars parked there all the time on the grass area which is ruining the grass, and there's rubbish outside the bungalow which has been there a long time. It just spoils the look of the area
• there is no parking whatsoever for me and my neighbour, we have a big green front gardens that could easily be turned into parking spaces, which I think the whole estate would prefer. As it's always busy and full of cars. The park down the hill needs its grass cutting and a bin. We also have telephone wires across our back garden but they're very low and not safe if I wanted to trim the hedges

The inspection date was the 29 September 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Carmelite Way and Friary Lane including Glastonbury House, Lacock House, Woburn House, Cleeve House, Hurley House and Norton House.

The number of tenants attending the inspection was 3.

Inspection notes and actions from Wiltshire Council

• fly-tipping across estate identified on estate inspection was reported to the Responsive Repairs team to arrange removal. 

1. Lacock House - areas behind wall in car park at the front of the block - bike frames, metal grid, fish tank, large TV, Mattress
2. Carmelite Way - Woburn House inside stairwell of block 45 to 55 - FOB access will be needed to get to these items
3. Carmelite Way - on grass next to community centre
4. Carmelite Way - shed area next to 130 - FOB access will be needed to get these items - Carpet, 2 chairs, gazebo parts in bag, side tables
5. Glastonbury House - outside stairwell on right hand side of block

• Norton House - Car parked in Housing Car park has no Tax or MOT. The information was passed to Neighbourhood Officer to take action
• Glastonbury House - newly installed guttering on balconies is tilted inwards and does not flow towards the down pipe. Believed to have been installed as part of new balcony flooring works.. Forwarded to the maintenance  team to investigate and rectify
• Glastonbury House - recently installed shed doors are missing numbers - forwarded to the maintenance team to follow up for numbers to be installed to identify sheds
• New shed doors installed across estate, including Carmelite Way and Tintern Court shed areas inside the blocks and sheds at Glastonbury House do not have numbers on the doors identifying which property the sheds are for. Forwarded to the Maintenance team to investigate and rectify as part of door installs
• Green roof bin store doors not being locked. There are no key safes for waste team installed. Tenants attending inspection advised children to have been playing with the doors at night. Forwarded to Surveyor installing bin stores to have key safes installed and codes forwarded to Waste Team
• the estate cleaners were asked to concentrate on some areas identified on the inspection in addition to their weekly duties

1. garage forecourt at Carmelite Way next to St Osmunds School - weed removal and litter pick from forecourt
2. path behind houses 2-20 Carmelite Way and St Osmunds School - weed removal and litter pick
3. weed along the edge of all blocks where there is footpath/pavement and it is not a garden. As you can see from the attached photos the weeds are growing right against the buildings across the estate
4. weed around the green roof bin stores that have been installed on Carmelite Way and Romsey House 
5. Carmelite Way garage site next to Norton House - weed garage site and car park and cut back trailing brambles as they appear on a weekly basis
6. ensure they are sweeping (and mopping if needed due to spillages etc) all shed and bin store areas and corridors inside the blocks, at Norton Hurley and Cleeve and the smaller shed areas at Carmelite Way, Fountains and Romsey House, not just the main stairwells
7. litter pick around the back of the blocks Norton House, Hurley House and Cleeve house in the garden areas on a regular basis
8. removing cobwebs from the underside of the covered areas outside, specifically under Glastonbury House and Romsey House where the cars pass under the building
9. removal of weeds from the car park at Glastonbury House.

Repairs requests

• 441486 - Carmelite Way - Garage 10 - black plastic UPVC guttering is disconnected from joint, leaving a gap above garage door. The guttering does not appear long enough to reach between the two sections. Investigate and rectify
• 441488 - Carmelite Way - garage site next to 20 - concrete channel sections in the garage forecourt are broken and loose. Approx 12-15 sections. Hole in tarmac next to main gully drain. Investigate and rectify
• 441489 - Carmelite Way - garage forecourt outside Norton House - small drain cover missing from surface drain - trip hazard - investigate and rectify
• 441490 - Carmelite Way - Norton House - front porch roof above entrance to block. Remove all plant growth and associated detritus
• 441491 - Carmelite Way - front garden path slabs have moved and raised, creating a trip hazard. Tenant concerned as the have limited mobility. Investigate and rectify
• 441497 - Glastonbury House - Stairwell on right hand side - cat flap broken on communal Bamfords door
• 441498 - Woburn House - entrance to 57-67 - concrete ramp to doorway has a lip between the ramp and the slab outside the door. Trip Hazard - investigate and rectify
• 441500 - Glastonbury House - balcony - white plastic pipe coming out of balcony panel and emptying into guttering - the joint as it passes through the panel is broken and missing. Investigate and rectify
• 441501 - Carmelite Way shed block under 128, next to 130 - wiring on walls is hanging down next to sheds for 130 and 134. Investigate and rectify/re secure

Tenants survey comments

• we need CCTV to discourage fly-tipping and the hedges need cutting back
• feel the estate cleaners who work within the friary could be more motivated and honestly need to be more supervised. Rubbish weeding is always getting missed and lately lots of fly-tipping within Lacock house which is ongoing issue. I feel 2 workers is not enough for this large estate Parking - lots of Bishops school pupils parking their cars in Carmelite Way car parks and also Greyfriars behind the play park.

The inspection date was the 21 July 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Ashleigh Close, Vale View Road, Jubilee Terrace, Oak Close and St Andrews Road in South Newton. 

The number of tenants attending the inspection was 4.

Inspection notes and actions from Wiltshire Council

• Jubilee Terrace - front garden untidy. This information was passed to the Neighbourhood Officer to contact tenant
• Valve View Road - sheds and outbuildings in garden appear to have power running to them. Neighbourhood Officer to check asset approval for structures installation and power supply has been granted
• Vale View Road - asset approval check for sheds and driveway. Many sheds and outbuildings alongside of property. Driveway has been installed but no dropped kerb present. Neighbourhood Officer to check asset approval has been granted and contact tenant regarding this and the legal need for them to install the dropped kerb
• Vale View Road-front garden overgrown. This information was passed to the Neighbourhood Officer to contact the tenant to arrange to clear the garden
• Vale View Road - rubbish in front garden. This information was passed to the Neighbourhood Officer to contact tenant to arrange removal of the rubbish
• Vale View Road - rubbish in front garden. Information passed to Neighbourhood Officer to contact tenant to ensure removal of rubbish
• Vale View Road - front garden untidy - This information was passed to the Neighbourhood Officer to contact the tenant and arrange to clear the garden
• Ashleigh Close - loose kerbstone on parking area - This was reported on the MyWilts app on case number 00120918
• Ashleigh Close - pothole on pavement. This was reported on the MyWilts App on case number 00120919
• Ashleigh Close - items left in garden by contractor - black bags and timber left following work and not removed. This was reported to Housing Repairs to ensure these items have been cleared

Repairs Requests

440483 - Jubilee Terrace, South Newton - white plastic UPVC guttering at front of property is blocked with visible vegetation growing. Investigate and rectify. 
440484 - Vale View Road, South Newton - wooden post and rail fence between front garden and pavement is in disrepair and has fallen. Investigate and rectify. 

Tenants survey comments

• the weeds along the side of the pavement are an eyesore
• there are weeds everywhere in the car park and on the paths. It looks messy and should be dealt with

The inspection date was the 14 July 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Castle Hill Crescent, Denes Avenue, The Yews, Bishops Close, North Road and Manor Road in Mere.

The number of tenants attending the inspection was 5.

Inspection notes and actions from Wiltshire Council

• Manor Road - Rubbish dumped to side and in rear garden at block. Rear garden in poor condition. Passed to Neighbourhood Officer to contact tenants and have garden cleared up
• The Yews - communal hallways and landings in all blocks have items left in the communal spaces. Some have wooden storage boxes which residents advise were supplied by Council. Passed to Neighbourhood Officer to contact residents to advise on communal area policy
• Bishops Close - garden very overgrown at front, side, and rear of property. Area maintained by grounds maintenance team as this is sheltered accommodation. Tenant had previously asked the grounds maintenance team not to cut any of the bushes and shrubs back. Passed to Neighbourhood Officer to contact tenant regarding maintaining the garden
• The Yews - communal doors to blocks wedged open in all blocks. Neighbourhood Officer to contact all residents of The Yews as communal doors should not be wedged open
• Castle Hill Crescent - caravans in top car park. Both appear to be occupied and both were in this location during the last estate inspection. Information passed to Neighbourhood Officer to investigate
• Castle Hill Crescent - no dropped kerb on driveway which has been installed over front garden. Passed to Neighbourhood Officer to check asset approval information has been submitted and followed

Repairs Requests

• 440129 - 9-17 The Yews, Mere - front black plastic UPVC guttering above communal entrance door - visible gap between the guttering sections. Above rear communal door, leaking from joint. Investigate and rectify
• 440130 - 9-17 The Yews - The wooden handrail on the front path leading to the communal door. Wooden posts feel loose and rotten. Investigate and rectify
• 440131 - Bishops Close, Mere - black UPVC guttering down pipe at front of property. Water is overflowing from the end of the gutter next to down pipe. Water appears to be running down outside of down pipe from joint below swan neck. Suspect blocked
• 440132 -  Manor Road, Mere - black plastic UPVC guttering at front of property leaking from joint above front door. Investigate and rectify
• 440133 - Manor Road, Mere - two white plastic meter boxes on wall to front of block are missing the doors. Meters and associating pipes and wires exposed. Investigate and rectify
• 440134 - Manor Road, Mere - to side of block next to bins. Rubbish has been dumped in this area. Residents advised this was left by previous tenants and not removed. Please arrange for these items to be cleared
• 440135 - The Yews - block 9-17 - washing line area to the side of the block - items fly tipped in area including door, mattress and TV antenna. Please arrange to have this area cleared
• 440140 - Bishops Close, Mere - hard standing area in the centre of the bungalows - white metal railing between hard standing and car park is broken and needs to be refixed/replaced. Investigate and rectify

Tenants survey comments

• parking is ridiculous. People have multiple cars and don't care where they are parked. Due to worries about damage to my car I have had a parking area put on my front garden. As I'm disabled this is better for me. Due to no dropped curve people park right opposite my drive making it difficult to get in and out. People who don't even live here also park their cars up here too. Each property should have its own numbered space
• the main issue with Denes Avenue is the parking, limited parking for the number of vehicles
• the central communal area of Bishops Close looks very neglected, particularly the central paved area and surrounding tarmac between the paved area and the residents' paths to their front doors. The parking area can only accommodate 4 vehicles and I am not sure there is a solution to increase this with the present layout. There is a barrier between the parking and start of the paved area which is has been broken for many months which looks very unsightly. The occupants of Bishops Close are generally older and if the central communal area was more inviting, it would increase the inter-action between the residents. There are only 2 old benches for seating which does nothing for encouraging this at present.  Whilst we have the present situation of a number of bins outside our houses for rubbish, recycling, and garden waste, which are unsightly, is it possible that thought be given to a bin store, suitably covered, for larger communal bins for all residents to use? 

The inspection date was the 23 June 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Hill Road, Boundary Road and Down View Road, Laverstock.

The number of tenants attending the inspection was 6.

Inspection notes and actions from Wiltshire Council

• Down View Road - block 14-16 - The drying area around washing lines and sheds. Please remove fly-tipping dumped in the undergrowth and general area
• Down View Road - garden plots identified in poor condition in the communal gardens. The Neighbourhood Officer will contact all residents and ask them to clear rubbish and maintain the plots as required by the tenancy agreement
• Down View Road - communal doors to blocks are being left wedged open. This is a risk to both fire safety and security. In addition, being wedged open causes damage to the mechanism and locks. The Neighbourhood Officer will write out to all the blocks on Down View Road to advise residents to keep these doors closed
• Hill Road - bus shelter damaged. Retaining wall logs falling out. Reported via the MyWilts app on Case number - 00117462 to the Highways team to investigate
• Hill Road - broken pavement section next to gravel car park. The tarmac surface is breaking apart. Residents joining the inspection advised people have tripped and fallen here. Reported via the MyWilts app on Case number - 00117454 to the Highways team to investigate

Repairs Requests

• 439862 - Down View Road - block 17-22 - roof tank overflowing - pipe from roof space is overflowing and has been for some months according to residents. Not able to identify connected property but suspect it is the top floor flat. Investigate and rectify
• 439861 - Down View Road - block 17-22 stairwell - UPVC window on upper landing next to 21 - handle has broken from window and needs replacing
• 439860 - Down View Road - block 23-28 stairwell - remove silver chain from stairs. This belonged to a previous tenant and was used to secure a mobility aid. This tenant moved from the block some years ago, but the chain has remained and needs removing
• 439859 - Down View Road - block 23-28 front doorstep - 4 tiles are loose on the step creating a hazard. Investigate and rectify
• 439858 - Down View Road - block 7-10 rear garden - concrete path at rear of block has risen where it joins other path sections creating a significant trip hazard. Investigate and rectify
• 439857 - Down View Road - block 14-16 drying area around washing lines and sheds is heavily overgrown, with fly-tipping dumped in the undergrowth. Whole area needs clearing and treating to remove weeds, clear fly-tipping and make good any damage to the surfaces
• 439856 - Down View Road - wall at block 14-16 that runs between drying area and public highway. Brickwork appears to be in very poor visual condition with blown bricks. Some bricks appear to be loose or missing along the top. Investigate and rectify
• 439855 - Down View Road - block 5-7 garden - rear garden metal wire fence is being pulled over and blocking path due to vegetation growth. Investigate and rectify
• 439849 - Hill Road - hard standing next to 19 - surface is in poor condition. Weeds and detritus to be cleared
• 439847 - Hill Road - hard standing next to 10 - gravel surface is in poor condition. Weeds and detritus to be cleared

Tenants survey comments

I wanted to join the walk to discuss the communal area for flats 5-10 Down View Road. We feel the area is wasted and would like to discuss the possibility of raised beds for vegetable growing as well as a paved barbecue area. At present the grass grows to 3 feet is cut then left. We would be happy to do upkeep if something could be done initially. Also, trees need a decent pruning. It would be lovely to see the area actually being used.

The inspection date was the 26 May 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Essex Square, Harnham

The number of tenants attending the inspection was 5.

Inspection notes and actions from Wiltshire Council

• fly-tipping - against wall on grassed area by block 21-37. Large pile of timber from units or flatpacks. Reported to MyWilts app on case number 00113243
• fly-tipping - On grass kerbside outside Block 92-98. Wooden table, bed base, pallet and tree branches. Reported on MyWilts app on case 00113242
• fly-tipping - grass kerbside between blocks 46-52 and 54-60. Armchair, Mattress and other items. Reported via the MyWilts app on request 00113237
• Essex Square - block 126 - 132 - rear garden and sheds in very overgrown state with dog fouling and rubbish including broken glass on path. Reports of people accessing garden via Carrion Pond Drove to side. One shed door open with contents spilling out. This information was passed to the Neighbourhood Officer to contact the tenants and arrange removal of rubbish and tidy up of garden
• Block 108-114 - rear garden patch very overgrown. Resident at 108 reported garden patch belongs to resident of 114. Reports of rubbish underneath weeds and overgrown area. This information was passed to the Neighbourhood Officer to contact the tenants and arrange removal of rubbish and tidy up of garden
• Essex Square - block 92 - 98 - rear garden is very overgrown. Large pile of bricks next to block wall has been there for over a year. One shed has been extended with timber extension but does not display shed number. This information was passed to the Neighbourhood Officer to contact the tenants and arrange removal of rubbish and tidy up of garden
• Essex Square - A  flat has enclosed communal stairwell in timber and installed a new door at the bottom of the stairs. Query over fire safety and the extent of the leasehold property as stairs appear to be a communal area with the original front door at the top. Forwarded to the Leasehold team to advise
• Essex Square - communal area policy - fire doors and items in hallways. Communal doors are being left wedged open in most blocks. In addition, items are being left in the communal hallways in breach of the rules for fire safety in communal areas. The Neighbourhood Officer will write to all tenants in blocks at Essex Square to remind them of the communal area rules and ask them to remove any items in the hallways and stairwells
• while some gardens at the blocks on Essex Square are well maintained, a number are in very poor condition. The Neighbourhood Officer will write to all tenants regarding the upkeep of gardens
• fly-tipping reported in gardens of blocks 51-56 and 202-208 Essex Square. In both cases large pile of household items including mattresses. They appear to have been there for some time. Reported to Neighbourhood Officer and Responsive Repairs team to investigate and clear
• Essex Square-blocked Road drain gully opposite block 2-8. Reported to the Highways Team via MyWilts app on request 00113025
• Essex Square - pothole in road outside block 92-98. Reported to the Highways Team via the MyWilts app on request 00113021

Repairs Requests

• 439281 - Block 2-8 Essex Square - garden sheds - section of corrugated roof at the front of the sheds appears to be missing with a tile placed over it
• 439282 - Block 2-8 Essex Square - stairwell - metal conduit has been installed under banister rail creating a pinch point where entrapment of the fingers/hand can occur
• 439283 - Block 2-8 Essex Square - external front  vent from upstairs flat at front of building has had expanding foam filled around it
• 439284 - 12 Essex Square - external front of building - white plastic meter cupboards - doors appear to be broken
• 429285 - Essex Square - block 30-36 rear garden - metal handrail missing from path. Either replace handrail or remove posts
• 429286 - Essex Square - block 30-36 - Clear front and rear white UPVC gutters blocked with vegetation
• 429287 - Essex Square - block 62-64 - Front and rear white UPVC gutters need clearing. Vegetation is visible from ground level
• 429288 - Essex Square - block 92-98 - Front and rear guttering is blocked and required cleaning
• 429289 - Essex Square - internal shed door - large hole was previously cut in the door. Metal patch covering most of hole with rubbish wedged in the gap
• 429290 - Essex Square - block 126 - 132 - Communal Garden wall appears to be damaged with bricks missing at the front of the block
• 429292 - Essex Square - block 178 - 184 - Sky/Satellite TV dishes installed on chimney are broken and parts are hanging down
• 429294 - Essex Square - block 178-184 - Rear garden has no fence between communal garden and public footpath on Harnham Hill
• 429295 - Essex Square - block 186-192 - front paved area. Slab adjacent to the path where people step up and down is loose
• 429296 - Essex Square - block 51-67 - white plastic gas meter boxes in rear garden. three boxes are damaged/off wall and require replacing
• 439303 - Essex Square - block 51 - 67 - restring communal washing lines in rear washing line yard
• 439304 - Essex Square - Block 21-37 - re-string washing lines in communal washing line area at rear of block
• 439307 - Essex Square - lower garage site next to block 230-236 - garage forecourt needs clearing of weeds and detritus

Tenants survey comments

Trees and grass needs cutting. Communal hallway ground floor is full of rubbish and dirt. Tenants are too lazy to clean up after themselves. Communal gardens are overgrown blocking the communal path. fly-tipping. Tenants' gardens are overgrown blocking communal paths. Overall, the estate looks untidy.

Bikes stored in communal area. Fly-tipping opposite 2-8 block by trees. Security doors being wedged open.

Communal grass at the front is now very high when it is cut the cuttings will be left making a huge mess. I keep my communal garden at the rear cut and tidy but no one else in the adjoining gardens do. The inside communal hall is always filthy due to upstairs tenants who I refuse to clear up after.

Would be good if some of the grass areas outside were turned into driveways/ pull in parking bays so busses and other cars etc can get through easier.  Also, more regular grass cutting outside houses and flats would be nice as looks untidy.

The inspection date was the 28 April 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Crescent Road, St Leonards Close, Salisbury Road and High Street, Bulford.

The number of tenants attending the inspection was 6.

Inspection notes and actions from Wiltshire Council

• at a property on St Leonards Close, the front garden hedge is overgrowing pavement and causing an obstruction. Information was forwarded to Neighbourhood Officer to contact the tenant to cut the hedge back
• at Crescent Road, in the car park behind bungalows there is this vehicle with no MOT and flat tyres. This was reported to the Neighbourhood Officer to take appropriate action for removal
• at a property on Crescent Road there is rubbish piled up in the garden to the side of the property. This information was passed to the Neighbourhood Officer to contact the tenant and arrange removal
• along the High Street border with the bungalows, the fence has deteriorated and fallen down in places. Residents report a problem with cyclists cutting through the gaps without warning, at speed and have reported near misses with older residents. The fence was reported to the Highways team to look into repairs and replacement via the MyWilts app on ref 00108522
• in between the High Street and Salisbury Road, the highways footpaths around the bungalows were seen to be in poor condition and residents attending the inspection reported people suffering trips and falls.  This was reported to the highways team via the MyWilts app on ref 00108520
• at St Leonards Close, there were potholes in the footpath outside 54. This was reported to the Highways team via the MyWilts app on ref 00105622
• at Crescent Road, the road signage at the entrance of the road is illegible and needs cleaning. This was reported via MyWilts app on ref 00108523
• at Crescent Road, the street light at the entrance to the road was reported as not working. This was reported via MyWilts app on ref 00108525
• at Crescent Road, a large pothole was observed in the road where it first divides at the top. This was reported via the MyWilts app on ref 00108465

Repairs Requests

• 438819 - At 46 Salisbury Road, the front guttering at the bungalow has visible plant growth and needs clearing. This was reported to the Responsive Repairs team
• 438818 - At 42 Salisbury Road, the front guttering at the bungalow has visible plant growth and needs clearing. This was reported to the Responsive Repairs team
• 438815 - At 33 Salisbury Road, the rear guttering was blocked at the valley of roof with plant growth visible.  This was reported to the Responsive Repairs team top clear rear guttering and roof valley
• 438813 At the St Leonards Close garage site, there was offensive graffiti on the side of the garage blocks next to 29 St Leonards Close. Someone has applied white paint rather than remove the graffiti, but it still clearly shows through This was reported to the Responsive Repairs team to ensure the graffiti was removed or covered appropriately

Tenants survey comments

There is no area on the estate for children to play, meaning most children are stuck indoors due to cost of living, The green area at the other end of the estate is a wasted area of grass and even if goals or a small park were available it would boost and benefit the children's community meaning they would have socialisation opportunities and would support children's development. I feel that having an area for my son to play close by would be extremely beneficial. The parking outside my home is horrendous and the turning point should be blocked! It's dangerous and makes dropping shopping off impossible I have to park on Churchill Avenue as residents constantly unsafely park there cars making the area inaccessible for others to use as a drop off point, the alley way leading to Churchill road is overgrown and uneven, covered in moss making it slippery. The overall estate is quiet and others keep themselves to themselves but the fact the turning point gets blocked is ridiculous and lazy, I know there is lack of parking but it makes it hard for those who need to park temporarily outside to bring shopping etc in. It's not meant for parking so fines should be issued to those who constantly park there and there is no designated disabled parking either.

There is not enough parking so people are having to park on the pavement which means that it is difficult for service vehicles to get to the properties.

The inspection date was 31 March 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Orchard Way, Cherry Tree Way, Bramley Way and Solstice Rise. 

The inspection took place during periods of intermittent rain showers.

The number of tenants attending the inspection was three.

Inspection notes and actions from Wiltshire Council

• Solstice Rise - large wooden extension on side of property appears to be in poor condition. Front garden has had a driveway installed but no dropped kerb, just tarmac in gutter which is blocking it. Passed to Neighbourhood officer. 
• Solstice Rise - A large number of properties on Solstice Rise have had driveways installed, but no dropped kerb has been installed. Asset approval checks required by Neighbourhood Officer for tenants to comply with requirement for dropped kerb
• Solstice Rise - front garden of property has items piled up in it including boxes and old bits of furniture. To front and side passage of property. This was passed to the Neighbourhood Officer
• Solstice Rise - Several properties had garden hedges overgrowing the pavement and blocking access for pedestrians. Hedges need to be cut back in line with the boundary of the property. Forwarded details to Neighbourhood Officer.
• Holders Road - tree in poor condition. The tree is heavily overgrown with ivy. This was reported on the MyWilts app on case number - 00101709
• Orchard Way - tree in poor condition. Concern over low branches and ivy covered. Reported via MyWilts app on case number - 00101701

Repairs Requests

• 438357 - 14 Orchard Way - Porch door is missing from property
• 438358 - 57 Holders Road - wooden door on shed/cupboard to front of property is badly damaged with multiple holes in it
• 438359 - 22-30 Solstice Rise - gutter run along the front row of terraced bungalows has moss growing in it. Gutter has a filter/plastic mesh that moss is attached to
• 438360 - 65 Solstice Rise - front garden - white plastic meter box - door is broken
• 438361 -  88 Solstice Rise - vent on front wall below window blocked up and cover missing
• 438340 - 88 Solstice Rise - roof ridge tile has fallen and is lodged in gutter above front door of property. This was raised as an emergency repair due to the danger of the tile falling
• 438339 - 57 Solstice Rise - roof tile has slipped and is resting approx halfway down roof. The tile is above the front door area. This was raised as an emergency repair due to the danger of the tile falling

The inspection date was the 24 February 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Tournament Road, Herbert Road, Queen Alexandra Road, Wellington Way, Crown Close and Folly Lane. 

The inspection took place during clear and dry but cold weather.

The number of tenants attending the inspection was 1.

Inspection notes and actions from Wiltshire Council

• Queen Alexandra Road - A blocked road drain gully next to junction from Herbert Road. Reported to the Highways team on MyWilts app on case number 00096393
• Tournament Road - Footpath between Tournament Road and Gainsborough Close. Litter on path. Reported via MyWilts app on case number 00096399
• Tournament Road and Herbert Road - 5 properties were identified with untidy front gardens, either overgrown or with furniture and rubbish dumped in them. The Neighbourhood Officer will contact all properties to ask them to clear these areas

Repairs Requests

• 437650 - Folly Lane garage site - large metal strip on side of garage block roof has fallen off and is hanging down. Timber under the metal appears rotten. This is along a well-used public footpath and is a significant hazard to pedestrians. Immediate make safe required with follow up work to repair damage
• 437651 - Folly Lane garages - White UPVC guttering is broken at both ends of the garage block. One end is missing. Other end has been damaged by ivy. Ivy needs removing, guttering repairing and full gutter clean
• 437652 - Folly Lane garages - remove graffiti on walls and doors of garage block
• 437654 - 7 Herbert Road - vegetation observed in front gutter of house. Please clear front guttering at property
• 437655 - 33 Herbert Road - plants growing in valley of front roof. Please clear roof valley and guttering on front of property
• 437657 - 40 Herbert Road - brick pier on driveway is damaged - bricks are loose and concrete core is broken
• 437659 - 52 Tournament Road - Brick retaining wall at back of driveway has approx. 8 bricks missing in square section in the middle of the wall
• 437660 - 52 Tournament Road - Tarmac driveway has large pothole / depression in it. Trip hazard
• 437661 - 54 Herbert Road - brickwork on front and side of house - mortar joints on walls appear to be in poor condition across whole building
• 437662 - 1 Tournament Road - Manhole cover in front garden next to tree - concrete surround around the manhole lid is damaged and broken
• 437663 - 9 Tournament Road - Brown plastic Guttering union joint at central down pipe is missing stop end. Neighbouring property is private and has installed its own separate system
• 437665 - 35 Tournament Road - multiple blown DG units reported by tenant. Some frames have had holes drilled through them to run cables. Please inspect all windows at property and rectify appropriately
• 437666 - 48 Tournament Road - Brown, square section plastic down pipe on porch guttering has detached from the gutter joint
• 437667 - Wellington Way - car park at end next to 49 and 86 - remove signage from walls regarding private parking. This has been put up without permission

The inspection date was the 27 January 2023.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Kivel Court, Butts Road and Douglas Haig Road.

The inspection took place during clear and dry but very cold weather.

The number of tenants attending the inspection was 3.

Inspection notes and actions from Wiltshire Council

• Douglas Haig Road - Streetlight 03 not working since December 22 and has not been upgraded with LED top. Reported to the Highways team via the MyWilts app on case number 00092549
• Kivel Court - Grounds maintenance reported for action to be taken. Silt and mud removed from car park, footpaths to be cut back to the edges and debris removed, moss to be removed from washing line areas
• Kivel Court - fly-tipping in washing line area next to number 10. This was reported to the Responsive Repairs team to arrange removal
• Kivel Court - fencing along the highway beside Kivel Court in poor condition. Wooden post and rail fence is broken in multiple locations. Reported to the Highways Team via the MyWilts App on case number 00092522

Repairs Requests

• 437057 - 1-4 Kivel Court - brown guttering on porches and roof line has plants growing out of it. All 8 runs at roof height and on the porches need to be cleared
• 437058 - 12-15 Kivel Court - brown plastic guttering blocked with plants growing and leaf mulch visible. Clear all rows at roof line and on porches, 8 runs
• 437059 - 21 Kivel Court - blocked down pipe  on brown plastic guttering from porch. Clear guttering and fully clear down pipe. Significant water staining on the wall of the property is present
• 437062 - Kivel Court car park outside 14-15 - brick pier in car park - end brick has fallen off and is on ground next to pier
• 437065 - 10 Kivel Court - roof of porch is covered in moss due to large tree which has now been removed. Remove unusually large amount of moss from roof to prevent risk of damp and further damage
• 437066 - Kivel Court - entrance to car park - bollard broken off and missing next to emergency vehicle bay by barrier. Sharp edge sticking up which could be a hazard to vehicles and pedestrians
• 437067 - Kivel Court car park entrance - emergency vehicle makings on road have faded and need re-painting
• 437068 - Kivel Court car park - 4 lamp posts with globes on top. Globes need cleaning due to algae and other staining
• 437069 - Kivel Court - entrance to car park - parking sign has come loose and needs refixing
• 437071 - retaining wall on road side behind 1-4. Cracks visible in pillar by steps and along length of wall at various points. Wall requires inspection and assessment to determine necessary works
• 437072 - 3-4 Kivel Court - brickwork on wall above porch is water stained and pointing appears to be in poor condition
• 437073 - 20 Butts Road - porch roof tile missing at the bottom row above the door

The inspection date was the 16 December 2022.

The lead officer for the inspection was Rob Hesketh from the Resident Engagement Team.

The inspection covered Whitefriars Road, Blackfriars Way and Eyres Way.

The number of tenants attending the inspection was 1.

Inspection notes and actions from Wiltshire Council

• Blackfriars Way - Multiple items of rubbish have been dumped and fly-tipped around the bin areas and the car park at the flats. These were reported to the Responsive Repairs team to arrange removal

Repairs Requests

• 436113 - Fountains House - central stairwell - 1st landing - banister rail is buckled along length. Plastic cover is ripped at the corner of the stairs leading up creating a sharp broken section that will catch your hand if you were coming down
• 436114 - Eyres Way - Block 20-30 - Overflow pipe from flat 30 is running and water is falling down the side of block and onto path. This is freezing and creating a hazard. Pipe has been overflowing for some time
• 436255 - Eyres Way - Block 20-30 - Inaccessible windows at the top of the stairwell have been left open and the stairwell is very cold

Tenants survey comments

Living at Fountains house continues to be testing, and living constantly on-edge is not a great thing to deal with. Whilst we appreciate the council's efforts to try and curb the fly-tipping in the alleyway at the north end of Romsey house, with the CCTV and new lighting, it has simply moved the tip-zone around the corner to the communal path. We now get a lovely view of old sofas etc most days from our kitchen window, or when we use our back door, and just a couple of yards from the back gate, sparking health and safety concerns if someone sets fire to it. With Xmas approaching the thought of what will be dumped there is something not to look forward to, in previous years it resembles a landfill site. The communal path that runs alongside the back garden wall to the stairwell of Fountains/Romsey house is uneven and has loose paving stones. The other thing which affects us is the constant noise we get inside our property, the foot traffic using the stairs occasionally resembles a heard of elephants which, at our age, 61, and after a day at work, does not help when trying to relax.

I feel that parking is a real issue in Blackfriars Way. If we had driveways outside number 10 to 20 it would remove all cars parking roadside, or turn the little green opposite into bays, for the tenants of Blackfriars Way.

Turn our front garden into parking as it not used.

Housing, education, and community engagement are three of the most important things to me; I am passionate about them all. My broad skillset has helped me in my work as a teacher. Now I am using this to help everyone in my community. When I lead a team, as I will be doing as the Chairman of the Housing Board, I focus everyone on the most important strategic issues. And I always make sure that the local community are involved. This includes supporting direct representation on the Housing Board, considering the best way of helping vulnerable people and ensuring evidence is at the heart of decision-making. Resident views are always a part of this. That is why I will be working tirelessly, along with my Board colleagues, to ensure that partnership working delivers a repairs service that is even better than it already is; getting things right first time matters to families and it matters to me. I look forward to also being able to focus on planned maintenance, for example, kitchens and bathroom refurbishments, and energy efficiency.

I am delighted to be appointed to Wiltshire's Housing Board. Being associated with an organisation providing housing for those in housing need is really important to me. I have been a Non-Executive Director of Selwood Housing since 2013 and I chair the Group's Audit and Risk Committee. I am Selwood's Vice Chairman. I have been a councillor for the Alderbury & Whiteparish division since 2003 first at Salisbury District Council where I was Cabinet member for Housing and Communities before becoming Leader, and then since 2009 at Wiltshire Council where I have several special responsibility roles. All this followed a career in the very early computer industry; then in 1978 as Assistant General Manager of UK Provident in Salisbury. From 1986 I set up, developed and sold various businesses in commercial property, publishing and leisure. I sold my last business in 2000 and became a commercial finance broker helping small house builders find development capital.

Cllr Rogers is a Wiltshire Council councillor who also serves on the Housing Board from January 2022.

I am passionate about housing and housing related issues, having worked in housing support for over seven years. I have a wealth of local knowledge and an awareness of the types of housing matters that arise for residents within our area. I am a creative problem solver by nature and enjoy finding ways to identify and resolve issues to the benefit of all involved. I consider myself a keen advocate and hope to keep the interest of residents at the heart of strategy.

My background of being a tenant for more than 50 years and recent experience of becoming a council resident, with limited finances, having been made destitute and homeless, due to all of my life savings and possessions being stolen, has given me an appreciation and understanding of some of the issues faced by tenants, particularly those on low income and those resident in sheltered housing. My interactions with the Council have given me the motivation to represent resident views to bring an appropriate perspective, with the intention of improving action, communication and reaction to tenant issues and problems. I retired from a multi-national company some years ago after a very varied 35 year career in the Armed Forces and have always made time to be involved and represent the views of tenants to landlords to benefit any and all residents.

I am very passionate and support resident engagement and being actively involved with residents. By being on the Housing Board I hope to bring people actively together to solve the root cause of issues as this affects my friends and neighbours.

I am a Chartered Surveyor and a professional coach and mentor to senior business executives and their teams. I am a director of a management consultancy that provides leadership support to management teams across multiple sectors. I bring to the board a significant understanding of housing development, customer engagement expertise and change management.

My career as a senior commercial executive has given me an analytical approach to problem-solving and a strong track record of delivery in significant leadership roles. I have enjoyed working with several social housing providers for many years and consider the provision of supported homes a critical component to a well-functioning housing market. I am keen to contribute at a strategic level and help the executive team work collaboratively towards outstanding performance.

I worked in an Architectural practice for nine years before taking a job with the development team of a housing association, where I designed bespoke accommodation for adults with a learning difficulty. After fifteen years, I moved to a large housing association where I was responsible for the re-design and major refurbishment of our retirement living homes. I now manage a team of surveyors responsible for the planned maintenance of approx. 18,000 homes.

Throughout this time I spent nine years as a school governor, served on our village hall committee and as a volunteer on charitable rural bus committee. I am fortunate to have sat on the board for another housing association and I look forward to using my design and technical knowledge skills for the benefit of our tenants.

Having started work as a town planner in the mid-1980s I became increasingly interested in housing matters and moved into a housing team in a district council in the mid-1990s. I have performed a variety of roles for several councils, concentrating mainly on housing strategy, community engagement and affordable housing development (including building council houses) as well as being involved in a number of projects with central Government. Currently my day job focus is the development of affordable extra care housing and the commissioning of care services for older people.