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Contacting the Public Protection team

0300 456 0107

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Public Protection
County Hall
Bythesea Road
Trowbridge
BA14 8JN

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Whilst the council does not have a duty to offer an out of hours noise service an emergency service is offered for specific noise issues.

The service is accessed by telephoning 0300 456 0100 and following the option for environmental health emergencies.

Duty officers will only respond to specific types of noise complaint that are classed as emergencies. These are:

• Cases where legal action is, or about to be taken
• Externally sounding intruder alarms
• Where a police officer requests assistance

All other calls which do not meet these criteria are logged, recorded and responded to on the following day.

Duty Officers are available to respond to emergency noise complaints from 17:30 to 01:00 weekdays and from 08:30 until 01:00 on Saturdays, Sundays and Bank Holidays.

Duty Officers will not respond to one off parties or festival events, unless asked by the police to attend in support.

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Last updated: 15 March 2017 | Last reviewed: 15 March 2017