Freedom of Information requests

Making a request for information

The easiest way to request information via a Freedom of Information or Environmental Regulations request is to email us at InformationGovernance@wiltshire.gov.uk (opens new window), alternatively you can write to us at our postal address or use the online request submission form.

Please describe as clearly as possible the information you are seeking access to including any dates, reference numbers or other identifiers where appropriate.  If your request is not clear to us we will contact you to clarify what you are seeking access to.

The legislation allows us up to 20 working days to respond to your request but we will answer as soon as we can.

Review procedure for information requests

Privacy notice

Wiltshire Council is registered as a data controller with the Information Commissioners Office. Full details of the registration (opens new window).

We can be contacted by phone, in person or in writing. 

Our Data Protection Officer can be contacted at InformationGovernance@wiltshire.gov.uk (opens new window).

When making a freedom of information request the Information Governance Team will only process your personal information to administer your request for information which is an activity we are required to carry out as a public authority.

The processing of your personal information is necessary for compliance with the Freedom of Information Act 2000 which obliges Wiltshire Council to respond to a valid request for information. To be valid a request must include the name of the requestor and an address for correspondence.

You are not obliged to give us this information. If you choose not to provide this information your request will not be valid under section 8 of the Freedom of Information Act and will not be processed.

The personal information you provide will be retained for two years from the date your request is finalised. This includes any internal review or investigation by the Information Commissioners Office.

The information you provide may be retained for longer than two years when it is necessary to retain the information as evidence of previous requests of the same or a similar nature from the same requestor.

The continuing retention of information is subject to an annual review.

You have a right to access your personal information, to request rectification or erasure of certain personal information or to object to processing in certain circumstances.

You have a right to complain to the Information Commissioner if you feel we are processing your personal information unlawfully.