Do it online
You can request and pay for most services, and find information quickly and easily on this website.
Doing things online is the easiest way to contact us and the website can be accessed 24 hours a day, 7 days a week.
To go to the relevant part of the website to find what you want you can:
- use the navigation bar at the top of the screen to:
- Report something from the "Report" menu
- Pay for something from the "Pay" menu
- Apply for something from the "Apply" menu
- choose the service you want from the homepage
- use the search bar at the top of every page
Can't find what you want online?
Wiltshire Council, Bythesea Road, Trowbridge, Wiltshire BA14 8JN
In person - COVID-19 (Coronavirus)
Following the latest government advice on social distancing, we are taking the sensible precaution to protect the public by reducing some non-essential council services. Some services may not be available for face-to-face visits and we will update the Coronavirus (COVID-19) page with the details. If you are able please phone or email the service using the details below or on their pages.
County Hall, Wiltshire Council, Bythesea Road, Trowbridge
Monkton Park offices, Monkton Hill, Chippenham, Wiltshire SN15 1ER
Bourne Hill, Salisbury, Wiltshire, SP1 3UZ
Sheep Street, Devizes, Wiltshire, SN10 1DL
Council offices are open Monday to Friday from 8.30am until 5.30pm (reception 9am - 5pm Monday to Friday) .
Services' contact details
Worried about a child? If you believe a child or young person is at risk of significant harm, neglect or injury, report your concerns to the Children's Multi-Agency Safeguarding Hub (MASH) on 0300 4560108.
Adult Care 0300 456 0111 AdviceandContact@wiltshire.gov.uk
- For adult social care information and guidance, please see Your Care Your Support.
Automated Payment Line 0300 456 0119
Children's Services: Early Help 01225 718230
Children's Services: Special Educational Needs and Disability (SEND) 01225 757985
Children's Services Social Care
- North 01249 707900
- East 01380 826250
- South 01722 438165
- West 01225 718555
Communications (media related enquiries) 01225 713115 or 01225 713370 during office hours. For any urgent out of hours media and press enquiries please email email@example.com
Corporate Investigation Team 01249 706456 firstname.lastname@example.org
Fraud Hotline (24 hours) 01249 706456
Homes4Wiltshire (housing register) 0300 456 0104 email@example.com
- North 01249 706666
- South 01722 434233
- East/west 01225 718005
Leisure and sports centres contact details
Libraries contact details
- Births and deaths 0300 003 4569
- Copies of certificates 0300 003 4571 firstname.lastname@example.org
- Marriages and ceremonies 0300 003 4570 email@example.com
- Tell us once - This service enables you to notify various National and Local Government agencies that a death has taken place. We offer this as part of your death registration appointment.
Report an issue using My Wiltshire online reporting
Can't find the service you require?
Contact Customer Services on 0300 456 0100 (lines open 9am - 5pm Monday to Friday)
In an emergency
In certain extreme circumstances, where there's an immediate threat to health and safety (out of our office hours), please call:
0300 456 0100
This will give you a menu of options to choose from.
- Emergency adult and child social care
- Emergency housing needs
- Emergency highway faults
- Environmental health emergency service
- Building control emergencies (dangerous structures)
Telephone call charges
Ofcom has changed the way consumers are charged for calling service numbers. Calling the numbers below means users will also be charged the per minute access charge that is set by their phone provider.
- Calls to free-phone numbers i.e. 0800 and 0808 are free
- 084 numbers have a service charge of up to 7p per minute or call
- 087 numbers have a service charge of up to 13p per minute or call
- 09 numbers have a service charge of up to £3.60 per minute or £6.00 per call
Calls to 0300 numbers and those starting with 01 or 02 are unaffected.
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