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Who to contact

Water companies are responsible for maintaining public sewers. To report an overflowing or blocked public sewer, you should contact your water provider:

Wessex Water Sewage Floodline: 0845 850 5959 (24 hours) 
Wessex Water Leak stoppers: 0800 692 0692 
Email: leakstoppers@wessexwater.co.uk
Website: www.wessexwater.co.uk


Thames Water Water or Waste Waterline: 0845 9200 800
Thames Water Leakline: 0800 714 614
Website: www.thameswater.co.uk


Southern Water Emergency line: If you have a water supply or wastewater emergency, including blocked drains or wish to report a possible pollution, please contact 0845 278 0845 (open 24 hours for emergencies)
Southern Water Leakline: 0800 820 999 (24 hours)
Website: www.southernwater.co.uk

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If your private drains or sewers are overflowing, you will need a drainage contractor to deal with any blockage.
See "Yellow Pages" under "Drain and Pipe Cleaning". If you are uncertain if any blockage is in the public or private sewers, the water company should be able to determine this, once on site, then recharge you the cost of any work on the private sewers.

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For flooding from the public highway or reporting blocked road gullies or gratings, contact the council.

Wiltshire’s local highways service for reporting road, lighting defects and other hazards including flooding and drainage issues.

For issues of flooding on or from the public highway either:

  • report on line 
  • via the app (downloadable to your mobile device)
  • contact us on 0300 456 0105.
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The local water supply companies are responsible for the repair and maintenance of the water mains, which carry large amounts of water from the treatment works to your street but the property owner is responsible for the pipe which supplies their individual address.

Wessex Water Leak stoppers: 0800 692 0692 
Email: leakstoppers@wessexwater.co.uk
Website: www.wessexwater.co.uk


Thames Water Leakline: 0800 714 614
Website: www.thameswater.co.uk


Southern Water Leakline: 0800 820 999 (24 hours)
Website: www.southernwater.co.uk

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This is the responsibility of the homeowner or landlord and would need the attention of a plumber (see "Yellow Pages" or similar directories).

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The main rivers are the responsibility of the Environment Agency. In addition, the Agency provide a "Floodline", which is a 24 hour advice and information service for floods and flood warning on 0845 988 1188.

Environment Agency Floodline: 0845 988 1188
Website: www.environment-agency.gov.uk

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ServiceDetails
Local highway for reporting road, lighting defects and other hazards including flooding and drainage issues.Tel: 0300 456 0105
Wiltshire council emergency planning
To coordinate and provide support and assistance to council service providers, the emergency services and other agencies during the response to incident.  The team will also coordinate and assist with the recovery phase.
Represents Wiltshire council on the Local Resilience Forum.
Email:
emergencyplanning@wiltshire.gov.uk
Tel: 01225 713159 
Environment Agency

Website:
www.environment-agency.gov.uk
Tel: 0845 988 1188

National Flood Forum.  
A charity run by people who have experienced flooding or have first hand experience of supporting victims of flooding. It offers Advice & Support to communities and individuals who have been flooded or are at risk of flooding.
Website: www.floodforum.org.uk
Met OfficeWebsite: www.metoffice.gov.uk
Thames Water  Website: www.thameswater.co.uk
Wessex Water   
Website: www.wessexwater.co.uk
Southern Water
Website: www.southernwater.co.uk
Waterways and Ponds
Pollution of all inland waterways and ponds is the concern of the Environment Agency.
They can be contacted directly on their incident line 0800 80 70 60.
Further information is available on their website: 
www.environment-agency.gov.uk
Canals
Any incidents concerning canals should be referred to British Waterways.

Website: www.britishwaterways.co.uk
Incident line:  01380 722859

Citizens Advice Bureau
Advice on how you may be able to obtain financial assistance during an emergency.
Contact your local service
Fire & Rescue Services
Their primary responsibility is to save lives. May also pump out flood water (contact your local service), but there may a charge for this service

Health Protection Agency
Monitors and gives advice on public health (health protection and flooding)
Website: www.hpa.org.uk
N.H.S. Direct
For advice on health concerns during or after a flood.
Website: www.nhsdirect.nhs.uk
Tel: 0845 45 46 47
National Grid
If you smell gas or observe a potential electrical hazard on or near overhead power supplies.

Tel: Gas - 0800 111 999
Tel: Electricity - 0800 404 090

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Last updated: 23 February 2017 | Last reviewed: 23 February 2017