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FACT - Overview

Above is the video of our Director of Family and Children's Services Lucy Townsend talking to our Programme Lead Theresa Leavy and Deborah Smith, Head of Public Protection in Wiltshire Police about why we are rolling out the FACT programme in Wiltshire.

We are always seeking to improve the services we provide for our children and young people to help them live safely, healthily and happily in their own families and communities.

The FACT programme is building on the considerable progress already made to ensure the services which safeguard and support children and young people work together in a coherent and structured way.

FACT Projects


This is a wide-ranging programme to streamline and improve the way we work by taking a whole-system, holistic approach with corporate partners, staff, children, young people and their families.

We will promote multi-agency integration which will make us more efficient in providing our services and more effective at helping families and children achieve positive outcomes.

As part of our shared vision and shared Practice Framework, professionals will maximise the time spent with families, providing early support to prevent escalation and ensuring that our children thrive in their own communities.

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FACT is a joint programme with our partners with five driving principles:

  1. Resilient communities with equal opportunity to thrive.

    We want all our children and young people to reach their full potential and especially those who are disadvantaged through poverty or vulnerability.  We will support families in overcoming difficulties in being able to care for their children and each other. Where it isn’t safe for children to live in their immediate or wider family we will ensure they settle quickly into a welcoming, stable and permanent home.

  2. Help when you need it

    We will provide support early to prevent families’ difficulties getting worse; we’ll listen and take action the moment families say they need help. 

  3. We are Better Together

    As a partnership, we will spend wisely and within budget.  We’ll do this by getting rid of duplication in our work, simplifying how we do things and work more closely together across the partnership.

  4. More time to be with Families

    We will spend as much time as we can directly with children and their families as we know that’s what families want and it improves the chances of making things better.  We’ll also help families make connections in their local communities so there is more support available from friends and neighbours.

  5. Investing in our Staff

    We will ensure we are an effective confident workforce who know what to do to help and how to do it well.

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Best Start in Life

Will deliver an Early Years' Strategy encompassing; promoting attachment and language development, improving targeted and preventative support for vulnerable parents, introducing a singular Early Years' Assessment and improving/creating more effective Early Years' services, roles and integrated working - to ensure that all children are school-ready.

A Good Education for All

Will co-develop a holistic approach to supporting children in school and at home - operating a strengths based behaviour approach supporting inclusion for vulnerable and/or disadvantaged pupils (including those with Special Educational Needs - SEN). To include delivering robust school improvement mechanisms, developing a strengths-based trauma-informed behaviour support framework, co-producing a clear multi-discipline pathway for children with emerging special educational needs (SEN) and defining and delivering a Work for All Strategy in partnership with employers.

Whole Life Offer

With children, young people, families and adults, will co-produce pathways for a range of needs such as Learning Disabilities, Mental Health, young people with Special Educational Needs and/or Disabilities (SEND) and young people leaving care. To encompass improvement in social, emotional mental health (SEMH) provision, market and provider development and building resilience within individuals, families and communities,

Integrated Multi-Professional Early Support

Will co-design multi-agency and multi-discipline integrated services working to a local patch/community level taking a local, targeted approach to supporting vulnerable children and parents. To include the investigation of share information technology, developing a singular assessment and referral mechanism and strengthening the roles of Multi-Agency Forums (MAFs). To build resilience (e.g. emotional, financial, etc) in families and communities and thereby increase social mobility.

Community Safety for Young People

Will deliver models supporting more intensive interventions for children and young people at risk of anti-social behaviour, exploitation, offending or on the edge of care. This will include both the expansion and embedding of contextual safeguarding and strength-based trauma-informed approaches.

Core Skills and Single Approach

Will co-develop a consistent, cultural 'way of working' and having with children and families in Wiltshire which is adopted by all whilst respecting professional disciplines. To include the adoption of Making Every Contact Count (MECC), awareness of trauma through Adverse Childhood Experiences (ACES) and attachment based parenting through Five to Thrive. To also include developing shared training and development pathways which also encompasses systems leadership.

The Programme will also deliver operational change based on strategy developed by the Community Safety Partnership and as a result of assurance activities by the Safeguarding Vulnerable People Partnership. As and when identified work will be scoped and allocated to the most appropriate work stream.

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For the final word take a look at this Adverse Childhood Experience video which illustrates why we all need to ensure we are providing the best for our children and young people.

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Contact us

Should you have any queries or wish to get involved with the FACT Programme please contact  FACT@wiltshire.gov.uk

An introduction to the families and children's transformation programme

Last updated: 17 May 2019 | Last reviewed: 17 May 2019