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Children's services: who to contact

If you think a child or young person is at risk of significant harm, or is injured, contact:

  • Multi-Agency Safeguarding Hub (MASH) Team on 0300 456 0108 (out of hours: 0300 456 0100)  
  • If there is immediate danger phone the police or emergency services on 999

The Early Help Young People's Accommodation Officer works with young people aged 16-19 years who are homeless or at risk of homelessness. The role also supports reducing offending, reoffending and vulnerability of young people. The aim is to prevent youth homelessness and wherever possible to help young people to remain at home if it is safe to do so. 

  • Sue Nash
  • Early Help Team Leader
  • 01225 716623

Supporting children and young people with a disability/multiple disabilities. Providing assessment for specialist services and overnight short breaks.

  • North and East 01249 707990
  • South 01722 438165
  • West 01225 752198

Supporting children and young people aged 7+ who are in care or leaving care; children and young people wishing to make a complaint and children who are under the Child Protection Service making sure their needs are heard and understood.

  • 0300 365 8300

Supporting children and young people unable to live with their parents. This service also incorporates the Adoption and Fostering services.

  • North 01249 707990
  • South 01722 438165
  • Virtual School for Looked After Children 01225 771679

Supporting children and young people with a social worker working with them and their family. The child or young person will be subject to a Child Protection Plan, are ‘looked after' or are in need of social care support.

  • North 01249 707900
  • East 01380 826250
  • South 01722 438165
  • West 01225 718555

This team offers advice and support to staff/professionals working with children and young people with multiple needs below the threshold for social care intervention.

  • 01225 713884
  • North 01225 757956 or 07500 228436
  • East 01225 757978 or 07500 226740
  • South 01225 757993 or 07500 573470
  • West 01225 757990 or 07778 132987

If you feel a child or young person has additional support needs, but does not meet the threshold for social care, please contact the Early Help team for advice and guidance.


Supporting children aged 5 and under and their families. 

  • Childcare information 0300 003 4561
  • Early Years and Childcare team 01225 757950

Independent befriending support for children living in care.

  • 01225 713934 or 07733 303124

Supporting young people who misuse drugs or alcohol and who need advice, support and guidance to make a positive change.

  • 0800 169 6136

Service for young people aged 16-19 identified as being at risk or not in education, training or employment. Referrals can come from schools, colleges, children's services or young people. NEET PAs can offer case management, sign-posting and referral to targeted support, education, training provision, job clubs, and other activities.

  • 01225 718230

Supporting anyone young person under 18 who thinks they may be or are pregnant; any young person under 18 who has had a baby; any young person seeking advice, support and/or information on their sexual health.

  • 0300 003 4565

Supporting open access centres and activities for young people aged 13-19.

  • North and East 01249 709436
  • South and West 01722 438107

Supporting young people aged 10-17 years who have been charged with an offence by the police; young people aged 8-13 years at risk of breaking the law (offending); parents or carers who are worried that their child may be at risk of breaking the law.

  • 01249 709400

Supporting professionals to ensure safeguarding practice is effective, timely and of a high quality.
Training courses available.


Write to

The Customer Complaints Team
County Hall
Bythesea Road
BA14 8JN

Email complaints@wiltshire.gov.uk


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Last updated: 27 February 2020 | Last reviewed: 27 February 2020