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Privacy notice – Revenues

General Data Protection Regulations

With effect from the 25th May 2018, the General Data Protection Regulations 2016 came into force. This page gives you information about the data we hold about you, how it is used, your rights in relation to this and the safeguards that are in place to protect it.

Data Subjects' Information and Privacy Notice

Wiltshire Council is the data controller for the personal information you provide in order to establish your liability for council tax, non-domestic rates or any sundry or miscellaneous income due to the council.


For the purposes of Revenue Administration at Wiltshire Council, Wiltshire Council is the data  controller.  Initial contact may be made by phone on 0300 456 0109, in person or, in writing at County Hall, Bythesea Road, Trowbridge, BA14 8JN or via e-mail to counciltax@wiltshire.gov.uk


Our DPO may be contacted as above or via e-mail at dataprotection@wiltshire.gov.uk


In order to collect council tax, non-domestic rates and sundry debts Wiltshire Council Revenues and Benefits Service holds information about you in its capacity as data controller for the proper handling of matters relating to the administration and collection of income due.  This includes the need to process your data to contact you and calculate and issue accurate bills.  The council will process your personal information for the following purposes:

  • to create and maintain accounts and records
  • administering the billing and collection of taxes and other revenue including benefits, discounts, exemptions and grants
  • data matching under local and national fraud initiatives
  • carrying out surveys
  • promoting the services we provide

The legal basis for our use of your personal data is:-

  • To ensure compliance with a legal obligation to which the Council is subject, in the case of council tax and non-domestic rates, this includes the gathering and maintenance of information in order to comply with the Local Government Finance Acts of 1988 and 1992 and Miscellaneous Income provisions and any subsequent legislation supporting those Acts 

All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data.


Where necessary and lawful, or when required by legal obligation, we may share information within the council, but we will not share your data with any other third party except where required to carry out duties and functions as a local authority and are required or permitted by law to do so.

We may share your information with:

  • debt collection and tracing agencies
  • local and central government
  • ombudsman and regulatory authorities
  • courts and tribunals
  • police forces
  • housing associations and landlords
  • customs and excise
  • courts, prisons
  • legal representatives, defence solicitors
  • law enforcement and prosecuting authorities
  • service providers
  • survey and research organisations

Wiltshire Council will process your personal data for the above purposes for no longer than necessary. Retention periods have been determined for different categories of information. The information processed for the above purposes will be kept for six years from the date of the last recording about you.


Your rights are set out in in Articles 13 to 22 of the General Data Protection Regulation 2016 and include:

  • The right to access your personal information, to request rectification or erasure of certain personal information and to object to processing in certain circumstances.
  • The right to withdraw any consent you may have given to process your personal information.
  • The right to complain to the Information Commissioner if you feel we are processing your personal information unlawfully.
  • The right to restrict processing activity in certain circumstances.
  • The right to object to certain types of processing activity

The information you are giving us is not a statutory or contractual requirement; or a requirement necessary to enter into a contract.  You are however obliged to provide information to ensure the accuracy of any bill the council may issue.  In our role of tax collection the council is exempt therefore from some of the Articles set out in Section 8 above where it would prejudice the actions of the council and prevent the assessment or collection of tax if necessary information was not provided.


Wiltshire Council does not use automated decision making in respect to your personal information. We will provide you with an explanation of the decision-making criteria and significance or likely consequences of such data processing.


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Last updated: 18 December 2018 | Last reviewed: 18 December 2018