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Help in a crisis

Local welfare provision providing support to people in crisis

The local welfare provision scheme provides critical short-term financial help and assistance with essential household goods.

There are two different ways to get help through the Local Welfare Provision (LWP) scheme:

1. Crisis support

If you need critical short-term help.

We may be able to help if you or close family members are going through a personal financial crisis and have no means of getting help anywhere else. Examples of a crisis situation may be where you have no food and no means of getting any, or no electric or gas and no means of getting any.

2. Household Support

If you need help to establish or maintain independent living in the community (this will be in the form of essential household goods).

We may be able to help you live an independent life and remain or become integrated within the community by providing essential household items. For example, if you are leaving prison or care, we may be able to help with essential furniture.


To apply for crisis support or household support, download our Local Welfare Provision crisis support form (right) or call us on 0300 456 0110.

Please note: Local Welfare Provision (LWP) applications can only be accepted up until 4pm Monday to Friday. 


If you are waiting to hear about an application for benefit from the Department for Work and Pensions (DWP), you may get help with a budgeting loan or advance. You can only apply for a budgeting loan if you have been in receipt of certain benefits for more than 26 weeks. To apply or receive further information, you should contact the DWP directly.

Please note: other councils may not operate a local welfare provision scheme, or they may operate a scheme that could be either similar or different to that of Wiltshire Council. Applications for local welfare provision can only be accepted until 4pm, Monday to Friday. For further help and advice, contact your local Citizens Advice Bureau, or the DWP.


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Last updated: 24 February 2017